Marchex® Launches Integration with VinSolutions Connect CRM
Automates Customer Relationship Management Processes for Car Dealerships using Conversation Intelligence
The Marchex-VinSolutions partnership, which now integrates VinSolutions Connect CRM within the recently launched Marchex Engage for Automotive solution, builds greater efficiencies and productivity for dealership sales managers and salespeople. Automating data entry tasks by connecting the power of
“Delivering a great experience by phone and SMS is the differentiator in the automotive shopping journey, as customers increasingly qualify the store before they will visit. Now, more than ever, it’s critical for the details of conversations to be captured and connected to the customer’s record in VinSolutions Connect CRM,” said
Dealerships and sales teams are benefitting from the features and capabilities of Marchex Engage for Automotive, a conversation intelligence solution that empowers sales teams to improve sales outcomes while delivering a better buying experience. It unlocks the content of consumer-to-dealership conversations and enables dealers to increase sales efficiency, take the right action to make the most of every opportunity, and sell more. Engage for Automotive enables dealers to:
- Focus their sales team’s follow-up conversations on the best leads using Action Lists
- Create deal-saving Action Alerts so a team specialist can save a lost sale after a conversation ends unsuccessfully
- Drive accountability and ensure sellers follow up on leads
- Have reality-based coaching discussions with sellers following recent sales conversations
With the new
- Ensure that customer records in their CRM system are automatically updated with conversation events and outcomes
- Click-to-call any phone number from within their CRM system
- More easily connect outbound calls from any phone, including mobile phones, without needing any special networking or integration of phones or softphones
“Marchex’s perspective and position in the automotive ecosystem makes them a natural for deep integration with VinSolutions Connect CRM,” said
The Marchex Engage for Automotive integration for VinSolutions Connect CRM is available immediately at www.marchex.com/products/engage-for-automotive.
About
As the provider of VinSolutions Connect CRM, a leading dealership customer relationship management system,
About
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