0001564590-22-012208 | 10-K | XBRL Viewer

[1]	Includes the original cost of fully-depreciated fixed assets which were $13.6 million and $10.9 million at December 31, 2020 and 2021, respectively.

Consolidated Balance Sheets (Parenthetical) - $ / shares	Dec. 31, 2021	Dec. 31, 2020
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	137,500,000	137,500,000
Class A
Common stock, shares authorized	12,500,000	12,500,000
Common stock, shares issued	4,661,000	4,661,000
Common stock, shares outstanding	4,661,000	4,661,000
Class B
Common stock, shares authorized	125,000,000	125,000,000
Common stock, shares issued	37,391,000	36,462,000
Common stock, shares outstanding	37,391,000	36,462,000
Restricted stock, shares outstanding	965,000	1,007,000

Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Revenue	$ 53,476	$ 51,218
Expenses:
Service costs	21,694	20,888
Sales and marketing	13,549	16,656
Product development	16,112	21,001
General and administrative	9,294	12,796
Amortization of intangible assets from acquisitions	4,481	5,331
Acquisition and disposition related benefits	142	(1,043)
Total operating expenses	65,272	75,629
Impairment of goodwill		(14,688)
Impairment of intangible assets from acquisitions		(4,959)
Loss from operations	(11,796)	(44,058)
Gain on loan extinguishment	5,185
Interest income and other, net	2,453	123
Loss before provision for income taxes	(4,158)	(43,935)
Income tax (benefit)	232	(1,917)
Loss from continuing operations	(4,390)	(42,018)
Income from discontinued operations, net of tax		3,572
Net income (loss) applicable to common stockholders	(4,390)	(38,446)
Class A
Expenses:
Net income (loss) applicable to common stockholders	$ (466)	$ (3,873)
Basic and diluted net income (loss) per Class A and Class B share applicable to common stockholders:
Continuing operations	$ (0.10)	$ (0.91)
Discontinued operations, net of tax		0.08
Basic and diluted net income (loss) per Class A and Class B share applicable to common stockholders	$ (0.10)	$ (0.83)
Shares used to calculate basic net loss per share applicable to common stockholders:
Shares used to calculate basic net loss per share applicable to common stockholders	4,661	4,661
Shares used to calculate diluted net loss per share applicable to common stockholders:
Shares used to calculate diluted net loss per share applicable to common stockholders	4,661	4,661
Class B
Expenses:
Net income (loss) applicable to common stockholders	$ (3,924)	$ (34,573)
Basic and diluted net income (loss) per Class A and Class B share applicable to common stockholders:
Continuing operations	$ (0.10)	$ (0.91)
Discontinued operations, net of tax		0.08
Basic and diluted net income (loss) per Class A and Class B share applicable to common stockholders	$ (0.10)	$ (0.83)
Shares used to calculate basic net loss per share applicable to common stockholders:
Shares used to calculate basic net loss per share applicable to common stockholders	39,256	41,599
Shares used to calculate diluted net loss per share applicable to common stockholders:
Shares used to calculate diluted net loss per share applicable to common stockholders	43,917	46,260

Consolidated Statements of Operations (Parenthetical) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Amortization of intangible assets from acquisitions	$ 4,481	$ 5,331
Related party support services fee income net of related expenses	6,607	249
Sales and Marketing
Amortization of intangible assets from acquisitions	2,121	2,053
Related party support services fee income net of related expenses	523	10
General and Administrative
Amortization of intangible assets from acquisitions	112	642
Related party support services fee income net of related expenses	1,554	96
Product Development
Related party support services fee income net of related expenses	1,682	107
Service Costs
Amortization of intangible assets from acquisitions	2,248	2,636
Related party support services fee income net of related expenses	$ 2,848	$ 36

Consolidated Statements of Stockholders' Equity - USD ($) shares in Thousands, $ in Thousands	Total	Class A	Class B	Common stock Class A	Common stock Class B	Treasury stock	Additional paid-in capital	Accumulated deficit
Beginning Balance at Dec. 31, 2019	$ 99,837			$ 49	$ 396		$ 359,632	$ (260,240)
Beginning Balance (in shares) at Dec. 31, 2019				4,661	39,610
Issuance of common stock upon exercise of options, issuance and vesting of restricted stock and under employee stock purchase plan, net	(10,873)				$ 8	$ (10,852)	(29)
Issuance of common stock upon exercise of options, issuance and vesting of restricted stock and under employee stock purchase plan, net (in shares)					722	(5,000)
Stock-based compensation from options and restricted stock, net of forfeitures	3,834						3,834
Repurchase and retirement of treasury stock	102				$ (50)	$ 10,852	(10,700)
Repurchase and retirement of treasury stock (in shares)					(5,000)	5,000
Issuance of Class B common stock in connection with prior deferred issuance from acquisition					$ 11		(11)
Issuance of Class B common stock in connection with prior deferred issuance from acquisition (in shares)					1,130
Divestiture consideration, net	(1,766)						(1,766)
Net loss	(38,446)							(38,446)
Ending Balance at Dec. 31, 2020	52,688			$ 49	$ 365		350,960	(298,686)
Ending Balance (in shares) at Dec. 31, 2020		4,661	36,462	4,661	36,462
Issuance of common stock upon exercise of options, issuance and vesting of restricted stock and under employee stock purchase plan, net	530				$ 6		524
Issuance of common stock upon exercise of options, issuance and vesting of restricted stock and under employee stock purchase plan, net (in shares)					648
Stock-based compensation from options and restricted stock, net of forfeitures	2,674						2,674
Repurchase and retirement of treasury stock (in shares)						(23)
Issuance of Class B common stock in connection with prior deferred issuance from acquisition					$ 3		(3)
Issuance of Class B common stock in connection with prior deferred issuance from acquisition (in shares)					281
Net loss	(4,390)							(4,390)
Ending Balance at Dec. 31, 2021	$ 51,502			$ 49	$ 374		$ 354,155	$ (303,076)
Ending Balance (in shares) at Dec. 31, 2021		4,661	37,391	4,661	37,391	(23)

Consolidated Statements of Cash Flows - USD ($)	12 Months Ended
Consolidated Statements of Cash Flows - USD ($)	Dec. 31, 2021	Dec. 31, 2020
Cash flows from operating activities:
Net loss applicable to common stockholders	$ (4,390,000)	$ (38,446,000)
Less:
Income from discontinued operations, net of tax		3,572,000
Loss from continuing operations	(4,390,000)	(42,018,000)
Adjustments to reconcile net loss to net cash provided by continuing operating activities:
Amortization and depreciation	5,970,000	7,248,000
Acquisition and disposition related benefits		(1,596,000)
Allowance for doubtful accounts and advertiser credits	435,000	1,274,000
Deferred income taxes	(6,000)	(826,000)
Stock-based compensation	2,674,000	3,834,000
Gain on loan extinguishment	(5,185,000)
Gain on sale of equity investment	(59,000)
Impairment of goodwill		14,688,000
Impairment of intangible assets from acquisitions		4,959,000
Change in certain assets and liabilities:
Accounts receivable, net	(2,125,000)	(80,000)
Prepaid expenses, other current assets, and other assets	647,000	(1,116,000)
Accounts payable	(1,050,000)	1,791,000
Accrued expenses and other current liabilities	(3,876,000)	4,309,000
Deferred revenue and deposits	623,000	527,000
Net cash (used in) continuing operating activities	(6,342,000)	(7,006,000)
Net cash provided by discontinued operating activities		3,633,000
Net cash provided by (used in) operating activities	(6,342,000)	(3,373,000)
Cash flows from investing activities:
Cash from sale of discontinued operations		2,250,000
Purchases of property and equipment	(1,351,000)	(1,353,000)
Proceeds from sale of equity investment	400,000
Purchases of intangible assets and changes in other non-current assets		(4,000)
Cash paid for acquisitions, net of cash acquired		88,000
Net cash provided by (used in) continuing investing activities	(951,000)	981,000
Net cash provided by (used in) investing activities	(951,000)	981,000
Cash flows from financing activities:
Repurchase of Class B common stock for treasury stock		(10,852,000)
Proceeds from Cares Act loans		5,119,000
Proceeds from exercises of stock options, issuance and vesting of restricted stock and employee stock purchase plan, net	528,000	80,000
Net cash provided by (used in) continuing financing activities	528,000	(5,653,000)
Net cash provided by (used in) discontinued financing activities		165,000
Net cash provided by (used in) financing activities	528,000	(5,488,000)
Net decrease in cash and cash equivalents	(6,765,000)	(7,880,000)
Cash and cash equivalents at beginning of period	33,851,000	41,731,000
Cash and cash equivalents of continuing operations at end of period	27,086,000	33,851,000
Supplemental disclosure of cash flow information:
Foreign government paycheck assistance and rent subsidies (operating activities)	444,000	415,000
Settlement of a contract matter (operating activities)	2,500,000
Cash paid for operating leases (operating activities)	2,155,000	1,765,000
CARES Act loan extinguishment (financing activities)	$ 5,119,000
Right-of-use assets obtained in exchanged for new operating lease liabilities		1,121,000
Change in right-of-use assets obtained in exchange for operating lease liabilities		1,741,000
Retirement of treasury stock		$ 10,852,000

Description of Business and Summary of Significant Accounting Policies and Practices

12 Months Ended

Dec. 31, 2021

Accounting Policies [Abstract]

Description of Business and Summary of Significant Accounting Policies and Practices

Note 1: Description of Business and Summary of Significant Accounting Policies and Practices

(a) Description of Business and Basis of Presentation

Marchex, Inc. (the “Company”) was incorporated in the state of Delaware on January 17, 2003. The Company is a conversational analytics and solutions company that helps businesses connect, drive, measure, and convert callers into customers, and connects the voice of the customer to their business. We deliver data insights and incorporate artificial intelligence (AI)-powered functionality that drives insights and solutions to help companies find, engage and support their customers across voice and text-based communication channels.

Divestiture

In October 2020, the Company sold its interests in certain assets related to its Local Leads Platform, Call Marketplace and other assets not related to core conversational analytics and sales engagement solutions. The operating results related to these assets are shown as discontinued operations, net of tax, in the Consolidated Statements of Operations for all periods presented. See Note 11: Discontinued Operations of the Notes to the Consolidated Financial Statements for further discussion. Unless otherwise indicated, information presented in the Notes to the Financial Statements relates only to the Company’s continuing operations.

Basis of Presentation

The accompanying consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States ("U.S. GAAP"). The preparation of our Consolidated Financial Statements requires management to make estimates and assumptions that affect the amounts of assets and liabilities and disclosures of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period, including the effects of COVID-19. The Company has used estimates related to several financial statement amounts, including revenues, allowance for doubtful accounts, allowance for advertiser credits, useful lives for property and equipment and intangible assets, valuation of intangible assets, valuation of contingent consideration transferred as a result of business combinations, the fair value of the Company’s common stock and stock option awards, the impairment of goodwill and the valuation allowance for deferred tax assets. Actual results could differ from those estimates.

Our Company consolidates all entities that we control by ownership of a majority voting interest. All inter-company transactions and balances have been eliminated in consolidation. Certain reclassifications have been made to the Consolidated Financial Statements in the prior periods to conform to the current period presentation.

Additionally, there are situations in which U.S. GAAP requires consolidation even though the usual condition of consolidation (ownership of a majority voting interest) does not apply. Generally, this occurs when an entity holds an interest in another business enterprise that was achieved through arrangements that do not involve voting interests, which results in a disproportionate relationship between such entity's voting interests in, and its exposure to the economic risks and potential rewards of, the other business enterprise. This disproportionate relationship results in what is known as a variable interest, and the entity in which we have the variable interest is referred to as a "VIE." An enterprise must consolidate a VIE if it is determined to be the primary beneficiary of the VIE. The primary beneficiary has both (1) the power to direct the activities of the VIE that most significantly impact the entity's economic performance and (2) the obligation to absorb losses or the right to receive benefits from the VIE that could potentially be significant to the VIE.

We held a remaining interest in the related party purchaser of our divested operations until we disposed of our interest in the third quarter of 2021. We determined during the period of holding a interest we were not the primary beneficiary. Our variable interests in this VIE primarily relate to the issuance of a 10% equity interest in the related party purchaser; contingent consideration related to the transaction; and an administrative support services arrangement. Refer to Note 11: Discontinued Operations. Although this financial arrangement resulted in our holding variable interests in this related party entity, it did not empower us to direct the strategic and operational activities of the VIE that most significantly impact the VIE’s economic performance. Our Company's investment related to this VIE totaled $341,000 as of December 31, 2020, representing our maximum exposure to loss. In the

third quarter of 2021, we sold our equity interest for proceeds of $400,000. The Company's investment related to this VIE was not individually significant to the Company's Consolidated Financial Statements.

(b) Cash and Cash Equivalents

The Company considers all highly liquid investments with an original maturity of three months or less at the date of purchase to be cash equivalents. Cash equivalents consist primarily of money market funds.

The Company had the following financial instruments as of December 31, 2020 and 2021: cash and cash equivalents, accounts receivable, and accounts payable and accrued liabilities. The carrying value of these financial instruments approximates their fair value based on the liquidity of these financial instruments and their short-term nature. Further, these financial instruments are considered at Level 1 fair value with observable inputs that reflect quoted prices for identical assets or liabilities in active markets. The following table provides information about the fair value of our cash and cash equivalents balance:

	Years Ended December 31,
(In Thousands)	2020		2021
Level 1 Assets:
Cash	$	13,492	$	10,725
Money market funds		20,359		16,361
Total cash and cash equivalents	$	33,851	$	27,086

In addition, the Company has acquisition-related liabilities which are recorded at fair value. The fair value was estimated by applying the income approach, which is based on significant inputs that are not observable in the market (Level 3 inputs), such as the discount rate and the probability of meeting targeted financial goals.

Assets, liabilities and operations of foreign subsidiaries are recorded based on the functional currency of the entity. For a majority of our foreign operations, the functional currency is the U.S. dollar. Assets and liabilities denominated in other than the functional currency are remeasured each month with the remeasurement gain or loss recorded in other income and expense in the Consolidated Statements of Operations.

(d) Accounts Receivable

Accounts receivable are recorded at the invoiced amount and do not bear interest. Accounts receivable balances are presented net of allowance for doubtful accounts and allowance for advertiser credits.

Allowance for Doubtful Accounts

The allowance for doubtful accounts is the Company’s best estimate of the amount of probable credit losses in existing accounts receivable. The Company determines the allowance based on analysis of historical bad debts, advertiser concentrations, advertiser credit-worthiness and current economic trends. Past due balances over 90 days and specific other balances are reviewed individually for collectability. The Company reviews the allowance for collectability quarterly. Account balances are written off against the allowance after all means of collection have been exhausted and the potential for recovery is considered remote.

The allowance for doubtful accounts activity for the periods indicated is as follows:

(In Thousands)

Balance at

beginning

of period

Charged to

costs and

expenses

Write-offs,

net of

recoveries

Balance at

end of

period

December 31, 2020

266

246

444

December 31, 2021

444

187

365

266

Allowance for Advertiser Credits

The allowance for advertiser credits is the Company’s best estimate of the amount of expected future reductions in advertisers’ payment obligations related to delivered services. The Company determines the allowance for advertiser credits and adjustments based on analysis of historical credits.

The allowance for advertiser credits activity for the periods indicated is as follows:

(In Thousands)

Balance at

beginning

of period

Additions

charged

against

revenue

Credits

processed

and other

Balance at

end of

period

December 31, 2020

153

1,029

520

662

December 31, 2021

662

248

753

157

(e) Property and Equipment

Property and equipment are stated at cost. Depreciation on computers and other related equipment, purchased and internally developed software, and furniture and fixtures is calculated on the straight-line method over the estimated useful lives of the assets, generally averaging three years. Leasehold improvements are amortized straight-line over the shorter of the lease term or estimated useful lives of the assets generally ranging from five to eight years.

We capitalize certain software development costs incurred in connection with developing or obtaining computer software for internal use when both the preliminary project stage is completed and it is probable that the software will be used as intended. Capitalized software costs include (i) external direct costs of materials and services utilized in developing computer software, (ii) compensation and related benefits for employees who are directly associated with the software projects. Capitalized software costs are amortized on a straight-line basis when placed into service over the estimated useful life of the software, generally averaging three years. We capitalized software development costs of $1.0 million for the year ended December 31, 2021.

(f) Goodwill

Goodwill represents the excess of the purchase price over the fair value of identifiable assets acquired and liabilities assumed in business combinations accounted for under the purchase method, net of recognized impairment.

Goodwill acquired in a purchase business combination is not amortized, but instead tested for impairment at least annually, and is tested for impairment more frequently if events and circumstances indicate that the asset might be impaired. As of the year ended December 31, 2020 and 2021, the Company had $17.6 million, respectively, of goodwill on its balance sheet, net of recognized impairment. See Note 10: Goodwill for further discussion.

(g) Impairment or Disposal of Long-Lived Assets

The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If such assets are considered to be impaired, the impairment to be recognized is measured by the amount by which the carrying amount of the assets exceeds fair value. Assets to be disposed of would be separately presented on the balance sheet and reported at the lower of their carrying amount or fair value less costs to sell, and no longer depreciated.

(h) Revenue Recognition

We generate the majority of our revenues from core analytics and solutions services. Customers typically receive the benefit of the Company’s services as they are performed and substantially all the Company’s revenue is recognized over time as the services are performed.

Revenue is recognized when a customer obtains control of services in an amount that reflects the consideration the Company expects to receive in exchange for those services. The Company measures revenue based on the consideration specified in the customer arrangement, and revenue is recognized when the performance obligations in the customer arrangement are satisfied. A performance obligation is a promise in a contract to transfer a distinct service or product to the customer. The transaction price of a contract is allocated to each distinct performance obligation and recognized as revenue when or as the customer receives the benefit of the performance obligation.

The Company’s call analytics technology platform provides data and insights that can measure the performance of mobile, online and offline advertising for customers and small business resellers. The Company generates revenue from the Company’s call analytics technology platform when advertisers pay the Company a fee for call, text, or other communication related data element they receive from calls or texts or for each phone number tracked based on a pre-negotiated rate. Revenue is recognized as services are provided over time, which is generally measured by the delivery of each call/text or call/text related data element or each phone number tracked.

The majority of the Company’s customers are invoiced on a monthly basis following the month of the delivery of services and are required to make payments under standard credit terms. The Company establishes an allowance for advertiser credits, which is included in accrued expense and other current liabilities in the balance sheet, using its best estimate of the amount of expected future reductions in advertisers’ payment obligations related to delivered services based on analysis of historical credits. The balance associated with the allowance for advertiser credits in the Company’s Consolidated Balance Sheet was $662,000 and $157,000 as of December 31, 2020 and 2021, respectively. Customer payments received in advance of revenue recognition are also contract liabilities and are recorded as deferred revenue. The deferred revenue balance in the Company’s Consolidated Balance Sheet as of December 31, 2020 and 2021, was $1.4 million and $2.0 million, respectively. During the year ended December 31, 2020 and 2021, revenue recognized that was included in the contract liabilities balances at the beginning of the period was $932,000 and $1.4 million, respectively.

The majority of the Company’s total revenue is derived from contracts that include consideration that is variable in nature. The variable elements of these contracts primarily include the number of transactions (for example, the number qualified phone calls). For contracts with an effective term greater than one year, the Company applies the standard’s practical expedient that permits the exclusion of disclosure of the value of unsatisfied performance obligations for these contracts as the Company’s right to consideration corresponds directly to the value provided to the customer for services completed to date and all future variable consideration is allocated to wholly unsatisfied performance obligations. A term for purposes of these contracts has been estimated at 24 months. In addition, the Company applies the standard’s optional exemption to disclose information about performance obligations for contracts that have original expected terms of one year or less.

For arrangements that include multiple performance obligations, the transaction price from the arrangement is allocated to each respective performance obligation based on its relative standalone selling price and recognized when revenue recognition criteria for each performance obligation are met. The standalone selling price for each performance obligation is established based on the sales price at which the Company would sell a promised good or service separately to a customer or the estimated standalone selling price.

The Company’s incremental direct costs of obtaining a contract, which consist primarily of sales commissions, are generally deferred and amortized to sales and marketing expense over the estimated life of the relevant customer relationship of approximately 24 months and are subject to being monitored every period to reflect any significant change in assumptions. In addition, the deferred contract cost asset is assessed for impairment on a periodic basis. The Company’s contract acquisition costs are included in other assets, net in the balance sheet. The Company is applying the standard’s practical expedient permitting expensing of costs to obtain a contract when the expected amortization period is one year or less, which typically results in expensing commissions paid to acquire certain contracts. As of December 31, 2020 and 2021, the Company had $167,000 and $128,000 of net deferred contract costs, respectively, and the accumulated amortization associated with these costs was $989,000 and $1.2 million for the year ended December 31, 2020 and 2021, respectively.

(i) Service Costs

Our service costs represent the cost of providing our services to our customers. These costs primarily consist of telecommunication costs, including the use of phone numbers relating to our services; colocation service charges of our network equipment; bandwidth and software license fees; network operations; and payroll and related expenses of personnel, including stock based compensation.

(j) Advertising Expenses

Advertising costs are expensed as incurred and include mobile and online advertising and related outside marketing activities, including sponsorships and trade shows. Such costs are included in sales and marketing. Advertising costs were approximately $1.3 million and $1.4 million for the years ended December 31, 2020 and 2021 respectively.

(k) Product Development

Product development costs consist primarily of expenses incurred by the Company in the research and development, creation, and enhancement of the Company’s products and services. Research and development costs are expensed as incurred and include compensation and related expenses, costs of computer hardware and software, and costs incurred in developing features and functionality of the services. For the periods presented, substantially all of the product development expenses are research and development. Product development costs are expensed as incurred or capitalized into property and equipment in accordance with FASB ASC Topic 350, Intangibles – Goodwill and Other. FASB ASC Topic 350 requires that cost incurred in the preliminary project and post-implementation stages of an internal use software project be expensed as incurred and that certain costs incurred in the application development stage of a project be capitalized.

(l) Income Taxes

The Company utilizes the asset and liability method of accounting for income taxes. Under this method, deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax law is recognized in results of operations in the period that includes the enactment date.

(m) Stock-Based Compensation

The Company measures stock-based compensation cost at the grant date based on the fair value of the award and recognizes it as expense, over the vesting or service period, as applicable, of the stock award using the straight-line method. The Company accounts for forfeitures as they occur.

(n) Concentrations

The Company maintains substantially all of its cash and cash equivalents with two financial institutions and are all considered at Level 1 fair value with observable inputs that reflect quoted prices for identical assets or liabilities in active markets.

The Company had no customers that represented more than 10% of consolidated revenue for the year ended December 31, 2020 and December 31, 2021.

The Company has one customer that represents more than 10% of consolidated accounts receivable. The outstanding receivable balance for this customer is as follows:

	At December 31,
(In Percentages)	2020			2021
Customer A		18	%		11	%

(o) Net Income (Loss) Per Share

The Company computes net income (loss) per share of Class A and Class B common stock using the two class method. Under the provisions of the two class method, basic net income (loss) per share is computed by dividing net income (loss) applicable to common stockholders by the weighted average number of common shares outstanding during the year. Diluted net income (loss) per share is computed by dividing net income (loss) applicable to common stockholders by the weighted average number of common and dilutive common equivalent shares outstanding during the period. The computation of the diluted net income (loss) per share of Class B common stock assumes the conversion of Class A common stock to Class B common stock, while the diluted net income (loss) per share of Class A common stock does not assume the conversion of those shares.

In accordance with the two class method, the undistributed earnings (losses) for each year are allocated based on the contractual participation rights of the Class A and Class B common shares and the restricted shares as if the earnings for the year had been distributed. Considering the terms of the Company’s charter which provides that, if and when dividends are declared on its common stock in accordance with Delaware General Corporation Law, equivalent dividends shall be paid with respect to the shares of Class A common stock and Class B common stock and that both classes of common stock have identical dividend rights and would share equally in the Company’s net assets in the event of liquidation, the Company has allocated undistributed earnings (losses) on a proportionate basis. See Note 6: Stockholders' Equity of the Notes to Consolidated Financial Statements for further discussion.

Instruments granted in unvested share-based payment awards that contain nonforfeitable rights to dividends or dividend equivalents, whether paid or unpaid, are participating securities prior to vesting. As such, the Company’s restricted stock awards are considered participating securities for purposes of calculating earnings per share. Under the two class method, dividends paid on unvested restricted stock are allocated to these participating securities and therefore impact the calculation of amounts allocated to common stock.

The following table presents the computation of basic net loss per share for the periods ended:

	Years Ended December 31,
	2020						2021
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Basic net loss per share:
Numerator:
Net loss from continuing operations, net of tax	$	(4,233	)	$	(37,785	)	$	(466	)	$	(3,924	)
Discontinued operations, net of tax		360			3,212			—			—
Net loss applicable to common stockholders	$	(3,873	)	$	(34,573	)	$	(466	)	$	(3,924	)
Denominator:
Weighted average number of shares outstanding used to calculate basic net loss per share		4,661			41,599			4,661			39,256
Basic net income (loss) per share:
Continuing operations, net of tax	$	(0.91	)	$	(0.91	)	$	(0.10	)	$	(0.10	)
Discontinued operations, net of tax		0.08			0.08			—			—
Basic net loss per share applicable to common stockholders	$	(0.83	)	$	(0.83	)	$	(0.10	)	$	(0.10	)

The following table presents the computation of diluted net loss per share for the periods ended:

	Years Ended December 31,
	2020						2021
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Diluted net loss per share:
Numerator:
Net loss from continuing operations, net of tax	$	(4,233	)	$	(37,785	)	$	(466	)	$	(3,924	)
Reallocation of net loss for Class A shares as a result of conversion of Class A to Class B shares		—			(4,233	)		—			(466	)
Diluted net loss from continuing operations, net of tax	$	(4,233	)	$	(42,018	)	$	(466	)	$	(4,390	)
Discontinued operations, net of tax		360			3,212			0			0
Reallocation of discontinued operations for Class A shares as a result of conversion of Class A to Class B share		—			360			—			—
Net income from discontinued operations, net of tax	$	360		$	3,572		$	—		$	—
Net loss applicable to common stockholders	$	(3,873	)	$	(38,446	)	$	(466	)	$	(4,390	)
Denominator:
Weighted average number of shares outstanding used to calculate basic net loss per share		4,661			41,599			4,661			39,256
Conversion of Class A to Class B common shares outstanding		—			4,661			—			4,661
Weighted average number of shares outstanding used to calculate diluted net loss per share		4,661			46,260			4,661			43,917
Diluted net loss per share:
Continuing operations, net of tax	$	(0.91	)	$	(0.91	)	$	(0.10	)	$	(0.10	)
Discontinued operations, net of tax		0.08			0.08			—			—
Diluted net loss per share applicable to common stockholders	$	(0.83	)	$	(0.83	)	$	(0.10	)	$	(0.10	)

The computation of diluted net loss per share excludes the following because their effect would be anti-dilutive (in thousands):

•

For the years ended December 31, 2020 and 2021, outstanding options to acquire 3,460 and 3,601 shares, respectively, of Class B common stock.

•

For the years ended December 31, 2020 and 2021, 1,007 and 965 shares of unvested Class B restricted common shares, respectively.

•

For the years ended December 31, 2020 and 2021, 617 and 553 restricted stock units, respectively.

(p) Guarantees

FASB ASC Topic 460, Guarantees provides accounting guidance surrounding liability recognition and disclosure requirements related to guarantees. In the ordinary course of business, the Company is not subject to potential obligations under guarantees that fall within the scope of FASB ASC Topic 460 except for standard indemnification provisions that are contained within many of the Company’s agreements, and give rise only to the disclosure requirements prescribed by FASB ASC Topic 460.

In certain agreements, the Company has agreed to indemnification provisions of varying scope and terms with customers, vendors and other parties with respect to certain matters, including, but not limited to, losses arising out of the Company’s breach of agreements or representations and warranties made by the Company, services to be provided by the Company and intellectual property infringement claims made by third parties. As a result of these provisions, the Company may from time to time provide certain levels of financial support to contract parties to seek to minimize the impact of any associated litigation in which they may be involved. To date, there have been no known events or circumstances that have resulted in any material costs related to these indemnification provisions and no liabilities therefore have been recorded in the accompanying Consolidated Financial Statements. However, the maximum potential amount of the future payments the Company could be required to make under these indemnification provisions could be material.

(q) Recent Accounting Pronouncement Not Yet Effective

To date, there have been no recent accounting pronouncements not yet effective that are expected to have a material impact on our Consolidated Financial Statements.

Property and Equipment

12 Months Ended

Dec. 31, 2021

Property Plant And Equipment [Abstract]

Property and Equipment

Note 2: Property and Equipment

Property and equipment consisted of the following:

	Years Ended December 31,
(In Thousands)	2020 ⁽¹⁾			2021 ⁽¹⁾
Computer and other related equipment	$	12,948		$	13,373
Purchased and internally developed software		2,058			2,483
Furniture and fixtures		1,271			1,271
Leasehold improvements		1,737			1,732
Construction in progress		330			769
	$	18,344		$	19,628
Less: accumulated depreciation and amortization		(15,597	)		(16,811	)
Property and equipment, net	$	2,747		$	2,817

(1)	Includes the original cost of fully-depreciated fixed assets which were $13.6 million and $10.9 million at December 31, 2020 and 2021, respectively.

Depreciation and amortization expense related to property and equipment was approximately $1.6 million and $1.2 million for the years ended December 31, 2020 and 2021, respectively.

Leases

12 Months Ended

Dec. 31, 2021

Leases [Abstract]

Leases

Note 3: Leases

The Company adopted FASB ASC Topic 842, Leases (ASC 842) on January 1, 2019 and used the effective date of January 1, 2019 as its date of initial application. The primary impact upon adoption of the standard relates to the recognition of new right-of-use (“ROU”) assets and lease liabilities on the Company’s balance sheet for its office and operating leases and providing significant new disclosures about its leasing activities. On adoption, the Company recognized additional operating lease liabilities of approximately $8.7 million based on the present value of the remaining minimum rental payments under current leasing standards for existing operating leases and ROU assets of approximately $7.4 million.

The standard also provides practical expedients for an entity’s ongoing accounting. The Company elected the short-term lease recognition exemption for all leases that qualify. This means, for those leases that qualify, the Company did not recognize ROU assets or lease liabilities, and this included not recognizing ROU assets or lease liabilities for existing short-term leases of those assets in transition. The Company also elected the practical expedient to not separate lease and non-lease components for all of its leases.

The Company has an operating lease for office space for its corporate headquarters in Seattle, Washington. It also has operating leases for office space in Mississauga, Canada and Wichita, Kansas. The Company leases its office facilities under operating lease agreements in accordance with ASC 842 and recognizes rent expense on a

straight-line basis over the lease term with any lease incentives amortized as a reduction of rent expense over the lease term.

The Company’s lease agreement with respect to office space in Seattle, Washington, as amended, expires on March 31, 2025. The Company has the option to terminate the lease in March 2023, subject to satisfaction of certain conditions, including a payment of a termination fee of approximately $671,000. In addition, as part of the agreement, the lessor paid towards the cost of certain leasehold improvements (“landlord contribution”) of which the Company could use approximately $180,000 of unused landlord contribution as a credit against any payment obligation under the lease. In the second quarter of 2019, the Company requested the $180,000 landlord contribution from the lessor as a reimbursement towards certain leasehold improvements and received those funds in the third quarter of 2019. In the first quarter of 2018, the lessor paid $373,000 towards certain leasehold improvements which the Company accounted for as a lease incentive and is amortizing as a reduction of rent expense over the lease term. Additionally, in April 2018, the lessor refunded the previously provided security deposit and the Company provided a letter of credit to the lessor in the amount of $575,000, which will be reduced by $100,000 annually starting in April 2019. The letter of credit was collateralized by a $575,000 certificate of deposit, which was restricted in use and is included in other assets in the Company’s Condensed Consolidated Balance Sheet as of March 31, 2019. On April 2, 2019, the Company was no longer required to collateralize the letter of credit and the certificate of deposit matured. Additionally, in the third quarter of 2020, the Company concluded that exercising its option to terminate this office lease in March 2023 had met the reasonably certain threshold and as such, the Company remeasured its ROU asset and liability associated with this lease as of September 30, 2020 based on the expected termination fee payment of approximately $671,000 and a lease termination date of March 2023.

The Company’s lease agreement with respect to office space in Mississauga, Canada commenced in November 2016, with a lease term of 60 months, and expired on November 30, 2021. The Company has subsequently entered into a month-to-month lease and for disclosure purposes, we have selected the short-term lease election.

The Company commenced a new lease for an office space in Wichita, Kansas in June 2020 which continues for a period of 66 months with an option to extend the term for two additional periods of three years each. The Company has the option to terminate the lease pursuant to certain terms as specified in the lease without any termination fees if notice is provided.

Lease cost recognized in the Company’s Consolidated Statements of Operations and other information is summarized as follows:

	Years Ended December 31,
(In Thousands)	2020			2021
Operating lease cost	$	1,700		$	1,862
Short-term operating lease cost		46			8
Total operating lease cost		1,746			1,870
Other information:
Weighted-average remaining lease term - operating leases	2.8 years			1.9 years
Weighted-average discount rate - operating leases (1)		4.8	%		4.8	%

(1)

The discount rate used to compute the present value of the total lease liabilities as of December 31, 2020 and 2021 was based on the Company’s estimated incremental borrowing rate of similar secured borrowings availabe to the Company as of the commencement date of lease.

As of December 31, 2021, the Company’s operating lease liabilities were as follows:

(In Thousands)	Total
Gross future operating lease payments	$	3,415
Less: imputed interest		(155	)
Present value of total operating lease liabilities		3,260
Less: current portion of operating lease liabilities		(1,794	)
Total long-term operating lease liabilities	$	1,466

Commitments and Contingencies

12 Months Ended

Dec. 31, 2021

Commitments And Contingencies Disclosure [Abstract]

Commitments and Contingencies

Note 4: Commitments and Contingencies

(a) Commitments

The Company has commitments for future payments related to office facilities leases and other contractual obligations. The Company leases its office facilities under operating lease agreements in accordance with ASC 842 and recognizes rent expense on a straight-line basis over the lease term with any lease incentive amortized as a reduction of rent expense over the lease term. Other contractual obligations primarily relate to minimum contractual payments due to outside service providers.

Future minimum payments are approximately as follows:

(In Thousands)	Facilities operating leases		Other contractual obligations		Total
2022		1,871		661		2,532
2023		1,161		237		1,398
2024		209		—		209
2025		174		—		174
Total minimum payments	$	3,415	$	898	$	4,313
(1) For additional information regarding the Company's facilities operating leases, see Note 3. Leases of the Notes to Consolidated Financial Statements for further discussion.

(b) Contingencies

The Company from time to time is a party to disputes and legal and administrative proceedings arising from the ordinary course of business. In some agreements to which the Company is a party to, the Company has agreed to indemnification provisions of varying scope and terms with customers, vendors and other parties with respect to certain matters, including, but not limited to, losses arising out of the Company’s breach of agreements or representations and warranties made by the Company, services to be provided by the Company and intellectual property infringement claims made by third parties. As a result of these provisions, the Company may from time to time provide certain levels of financial support to its contract parties to seek to minimize the impact of any associated litigation in which they may be involved. To date, there have been no known events or circumstances that have resulted in any material costs related to these indemnification provisions and no liabilities therefore have been recorded in the accompanying Consolidated Financial Statements. However, the maximum potential amount of the future payments the Company could be required to make under these indemnification provisions could be material.

While any litigation contains an element of uncertainty, the Company is not aware of any legal proceedings or claims which are pending that the Company believes, based on current knowledge, will have, individually or taken together, a material adverse effect on the Company’s financial condition, results of operations or liquidity.

Income Taxes

12 Months Ended

Dec. 31, 2021

Income Tax Disclosure [Abstract]

Income Taxes

Note 5: Income Taxes

The components of loss from continuing operations before provision for income taxes consist of the following (in thousands):

	Years Ended December 31,
(In Thousands)	2020			2021
United States	$	(38,891	)	$	(1,173	)
Foreign		(5,044	)		(2,985	)
Loss from continuing operations before provision for income taxes	$	(43,935	)	$	(4,158	)

The provision for income taxes for the Company’s continuing operations consists of the following (in thousands):

	Years Ended December 31,
(In Thousands)	2020			2021
Current federal provision
State	$	21		$	204
Deferred provision (benefit)
Federal		(901	)		20
State		(153	)		106
Foreign		(884	)		(98	)
Total income tax expense (benefit)	$	(1,917	)	$	232

The Company’s income tax benefit from continuing operations differed from the amounts computed by applying the U.S. federal statutory rate to loss before provision for income taxes as a result of the following:

	Years Ended December 31,
(In Thousands)	2020			2021
Income tax benefit at U.S. statutory rate	$	(9,226	)	$	(873	)
State taxes, net of valuation allowance		(103	)		(448	)
Stock-based compensation (1)		154			434
Valuation allowance		7,427			3,334
Foreign tax differential		(1,124	)		(747	)
Tax credits		(368	)		(544	)
Impairment		1,533			—
Acquisition/accretion benefits		(250	)		(1	)
Gain on CARES Act loan		—			(1,089	)
Meals and entertainment		1			68
Other expenses		39			98
Total income tax expense (benefit)	$	(1,917	)	$	232

(1) Includes non-deductible stock-based compensation and excess tax benefits and shortfalls from stock-based compensation.

The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and deferred tax liabilities are presented below and reflects the 21% U.S. federal statutory rate for 2020 and 2021 (in thousands):

	Years Ended December 31,
(In Thousands)	2020			2021
Deferred tax assets:
Accrued liabilities not currently deductible	$	651		$	476
Intangible assets- excess of financial statement over tax amortization		982			5,985
Goodwill recognized on financial statements in excess of tax amortization		(18	)		—
Stock-based compensation		2,524			2,405
Federal net operating and capital losses		21,531			35,052
State, local and foreign net operating and capital loss carryforwards		12,325			3,353
Research & experimental tax and other credit carryforwards		4,640			5,184
Lease liability		1,250			866
Other		735			547
Gross deferred tax assets		44,620			53,868
Valuation allowance		(43,314	)		(53,066	)
Net deferred tax assets	$	1,306		$	802
Deferred tax liabilities:
Intangible assets-excess of tax over financial statement amortization		(532	)		(393	)
Right-of-use lease asset		(930	)		(595	)
Net deferred tax liabilities	$	(156	)	$	(186	)

As of December 31, 2021, the Company’s federal NOL carryforwards were approximately $166.9 million and federal research and development credit carryforwards were $6.1 million. These will begin to expire in 2027 and 2029, respectively, for income tax purposes. These credits are potentially available to offset future tax liabilities. The Tax Reform Act of 1986 limits the use of NOL and tax credit carryforwards in certain situations where changes occur in the stock ownership of a company. The Company is not aware that any such change has occurred related to these specific NOL carryforwards, or that the utilization of the carryforwards is limited such that these NOL carryforwards will likely never be utilized. Accordingly, the Company has included these federal NOL carryforwards in its deferred tax assets (subject to valuation allowance).

The Company has recorded a deferred tax asset for stock-based compensation recorded on unexercised non-qualified stock options and certain restricted shares and restricted share units. The ultimate realization of this asset is dependent upon the fair value of the Company’s stock when the options are exercised and when restricted shares or restricted share units vest, and generation of sufficient taxable income to realize the benefit of the related tax deduction.

At December 31, 2020 and 2021, the Company recorded a valuation allowance of $43.3 million, and $53.1 million, respectively, against its federal, state, city and foreign net deferred tax assets for continuing operations, as it believes it is more likely than not that these benefits will not be realized. The net change in the total valuation allowance for each of the years ended December 31, 2020 and 2021 was $24.2 million and $9.8 million, respectively.

The Company regularly reviews deferred tax assets to assess whether it is more likely than not that the deferred tax assets will be realized and, if necessary, establishes a valuation allowance for portions of such assets to reduce the carrying value. In assessing whether it is more likely than not that the Company’s deferred tax assets will be realized, factors considered included: historical taxable income, historical trends related to customer usage rates, projected revenues and expenses, macroeconomic conditions, issues facing the industry, existing contracts, the Company’s ability to project future results and any appreciation of its other assets. The Company incurred taxable losses from 2016 through 2021. Based on the level of historical taxable losses and the uncertainty of projections for future taxable income over the periods for which the deferred tax assets are deductible, with the exception of certain insignificant foreign deferred tax assets, the Company concluded that it is not more likely than not that the gross deferred tax assets will be realized.

From time to time, various state, federal and other jurisdictional tax authorities undertake audits of the Company and its filings. In evaluating the exposure associated with various tax filing positions, the Company on occasion accrues charges for uncertain positions. Resolution of uncertain tax positions will impact the Company’s effective tax rate when settled. The Company does not have any significant interest or penalty accruals. The provision for income taxes includes the impact of contingency provisions and changes to contingencies that are considered appropriate. The following table summarizes activity related to tax contingencies from January 1, 2020 to December 31, 2021 which are recorded as an offset to deferred tax assets (in thousands):

(In Thousands)
Gross tax contingencies—January 1, 2020	$	1,268
Gross increases to tax positions associated with prior periods		—
Gross increases to current period tax positions		97
Gross decreases to tax positions associated with prior periods		—
Settlements		—
Lapse of statute of limitations		—
Gross tax contingencies—December 31, 2020		1,365
Gross increases to tax positions associated with prior periods		—
Gross increases to current period tax positions		72
Gross decreases to tax positions associated with prior periods		(55	)
Settlements		—
Lapse of statute of limitations		—
Gross tax contingencies—December 31, 2021	$	1,382

- Definition

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 10
-Section 50
-Paragraph 21
-URI http://asc.fasb.org/extlink&oid=121826272&loc=d3e32857-109319

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 10
-Section S99
-Paragraph 2
-Subparagraph (SAB Topic 11.C)
-URI http://asc.fasb.org/extlink&oid=122134291&loc=d3e330215-122817

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 10
-Section 50
-Paragraph 17
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=121826272&loc=d3e32809-109319

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SAB TOPIC 6.I.5.Q1)
-URI http://asc.fasb.org/extlink&oid=122134291&loc=d3e330036-122817

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 10
-Section 50
-Paragraph 14
-URI http://asc.fasb.org/extlink&oid=121826272&loc=d3e32705-109319

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 270
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6424409&loc=d3e44925-109338

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-URI http://asc.fasb.org/topic&trid=2144680

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 30
-Section 50
-Paragraph 2
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=6424122&loc=d3e41874-109331

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08(h)(2))
-URI http://asc.fasb.org/extlink&oid=120395691&loc=d3e23780-122690

+ Details

Stockholders' Equity

12 Months Ended

Dec. 31, 2021

Disclosure Of Compensation Related Costs Sharebased Payments [Abstract]

Stockholders' Equity

Note 6: Stockholders' Equity

(a) Common Stock and Authorized Capital

The authorized capital stock of the Company consists of 1,000,000 shares of undesignated preferred stock and 125,000,000 shares of Class B common stock. The Company’s board of directors has the authority to issue up to 1,000,000 shares of preferred stock, $0.01 par value in one or more series and has the authority to designate rights, privileges and restrictions of each such series, including dividend rights, dividend rates, conversion rights, voting rights, terms of redemption, redemption prices, liquidation preferences and the number of shares constituting any series.

The Company has two classes of authorized common stock: Class A common stock and Class B common stock. Except with respect to voting rights, the Class A and Class B shares have identical rights. Each share of Class A common stock is entitled to twenty-five votes per share, and each share of Class B common stock is entitled to one vote per share. Each share of Class A common stock is convertible at the holder’s option into one share of Class B common stock.

In accordance with the stockholders’ agreement signed by the founding Class A common stockholders, the following provisions survived the Company’s initial public offering: Class A stockholders other than Russell C. Horowitz may only sell, assign or transfer their Class A stock to existing Class A stockholders or to the Company and in the event of transfers of Class A stock not expressly permitted by the stockholders’ agreement, such shares of Class A stock shall be converted into shares of Class B common stock.

In November 2014, the Company’s board of directors authorized a new share repurchase program (the “2014 Repurchase Program”), which supersedes and replaces any prior repurchase programs. Under the 2014 Repurchase Program, the Company is authorized to repurchase up to 3 million shares of the Company’s Class B common stock in the aggregate through open market and privately negotiated transactions, at such times and in such amounts as the Company deems appropriate. Repurchases may also be made under a Rule 10b5-1 plan, which would permit shares to be repurchased when the Company might otherwise be precluded from doing so under insider trading laws. The timing and actual number of shares repurchased will depend on a variety of factors including price, corporate and regulatory requirements, capital availability, and other market conditions. The 2014 Repurchase Program does not have an expiration date and may be expanded, limited or terminated at any time without prior notice. The Company has made no repurchases under the 2014 Repurchase Program for the years ended December 31, 2020 and 2021. During the year ended December 31, 2020, a joint and equal tender from the Company and Edenbrook Capital LLC (an existing shareholder of the Company) (the "Offer") was completed for 10 million shares of the Company's Class B common stock at $2.15 per share, of which the Company's share of the repurchase totaled approximately $10.8 million for 5 million shares, which was not pursuant to the 2014 Repurchase Program. Shares repurchased but not yet retired by the Company are classified as treasury stock on the Consolidated Balance Sheet before retirement. Retirement of treasury stock results in reductions to common stock and additional paid-in capital.

In November 2018, the Company acquired 100% of the outstanding stock of Callcap for consideration of approximately $25 million in cash at closing and approximately 3.4 million shares of Class B common stock to be issued over the four year period following the acquisition date. The issuance of the shares for 2021 and 2022 have been deferred and will issue in 2023 as a result of conditional events occuring as specified in the terms of the acquisition. The issuance of the Class B common stock is not contingent.

In December 2019, the Company acquired 100% of the outstanding stock of Sonar for consideration of approximately $8.5 million in cash at closing and approximately 1.0 million shares of Class B common stock to be issued over the three-year period following the acquisition date, with the timing of issuance subject to certain conditions and with any shares not previously issued to be issued on the fifth anniversary of the acquisition date. Such issuance of the Class B common stock is not contingent. The Company also agreed to issue up to approximately 389,000 shares of Class B common stock based upon the achievement of certain financial target goals by Sonar in 2020 which were not achieved.

(b) Stock Option Plan

The Company’s stock incentive plan (the “2021 Plan”), which was established in 2021, allows for grants of stock options, restricted stock units and restricted stock awards to eligible participants and such options may be designated as incentive or non-qualified stock options at the discretion of the 2021 Plan’s Administrative Committee. Prior to the 2021 Plan, the Company granted stock-based awards under its 2012 Stock Incentive Plan (the “2012 Plan”). No further awards were made under the 2012 Plan after December 31, 2021. The 2021 Plan authorizes up to 3,500,000 shares of Class B common stock that may be issued with respect to awards granted under the 2021 Plan, and provides that the total number of shares of Class B common stock for which options designated as incentive stock options may be granted shall not exceed 3,500,000 shares. Annual increases to each of these share limits are to be added on the first day of each fiscal year beginning on January 1, 2022 equal to 3% of the outstanding common stock (including for this purpose any shares of common stock issuable upon conversion of any outstanding capital stock of the Company) or in the case of incentive stock options, the lesser of (i) 2,000,000 shares of Class B common stock, or (ii) 3% of the outstanding common stock (including for this purpose any shares of common stock issuable upon conversion of any outstanding capital stock of the Company), or (iii) such number as determined by the Company’s board of directors. As a result of this provision, the authorized number of shares available under the 2021 Plan was increased by 1,261,566 on January 1, 2022 bringing the aggregate authorized number of shares available under the 2021 Plan to 4,761,566. The Company may issue new shares or reissue treasury shares for stock option exercises and restricted stock grants. Generally, stock options have 10-year terms and vest 25% each year either annually or quarterly, over a 4-year period and restricted stock awards and units vest 25% each year annually over a 4-year period.

The Company did not grant any options with exercise prices less than the then current market value during 2020 and 2021.

The Company measures stock-based compensation cost at the grant date based on the fair value of the award and recognizes it as expense over the vesting or service period, as applicable, of the stock award using the straight-

line method. The Company accounts for forfeitures as they occur. Stock-based compensation has been included in the same lines as compensation paid to the same employees in the Consolidated Statements of Operations.

Stock-based compensation expense was included in the following operating expense categories:

	Years ended December 31,
(In Thousands)	2020		2021
Service costs	$	36	$	49
Sales and marketing		1,041		870
Product development		358		296
General and administrative		2,172		1,459
Total stock-based compensation	$	3,607	$	2,674

For the years ended December 31, 2020 and 2021, the income tax benefit related to stock-based compensation included in net loss was $0 for all periods due to the valuation allowance recorded on the deferred tax assets.

The Company uses the Black-Scholes option pricing model to estimate the per share fair value of stock option grants with time-based vesting. The Black-Scholes model relies on a number of key assumptions to calculate estimated fair values. For years ended December 31, 2020 and 2021, the expected life of each award granted was determined based on historical experience with similar awards, giving consideration to contractual terms, anticipated exercise patterns, and vesting schedules. Expected volatility is based on historical volatility levels of the Company’s Class B common stock and the expected volatility of companies in similar industries that have similar vesting and contractual terms. The risk-free interest rate is based on the implied yield currently available on U.S. Treasury issues with terms approximately equal to the expected life of the option. The Company uses an expected annual dividend yield in consideration of the Company’s common stock dividend payments.

The following assumptions were used in determining the fair value of time-vested stock options granted for the periods indicated:

	Years Ended December 31,
	2020	2021
Expected life (in years)	4.00-6.25	4.00-6.25
Risk-free interest rate	0.17% - 1.22%	0.64% - 1.35%
Expected volatility	46% - 54%	50% - 59%
Weighted average expected volatility	52%	55%

Stock option, restricted stock award, and restricted stock unit activity during the period is as follows:

	Options and Restricted Stock available for grant (in thousands)			Number of options outstanding (in thousands)			Weighted average exercise price of options		Weighted average remaining contractual term (in years)		Aggregate intrinsic value (in thousands)
Balance at December 31, 2020		14,563			3,460		$	3.82		6.50	$	27
Increase to pool January 1, 2021		2,056			—
Options granted		(1,008	)		1,008		$	2.61
Restricted stock granted		(615	)		—
Restricted stock forfeited		253			—
Options exercised		163			(163	)	$	2.73
Options expired		439			(439	)	$	5.16
Options forfeited		265			(265	)	$	3.01
Balance at December 31, 2021		16,116			3,601		$	3.43		6.46	$	360
Options exercisable at December 31, 2021					1,888		$	4.10		4.67	$	54

Information related to stock compensation activity during the period indicated is as follows:

	Years Ended December 31,
	2020		2021
Weighted average fair value of options granted	$	1.08	$	1.21
Intrinsic value of options exercised (in thousands)	$	-	$	71
Total grant date fair value of restricted stock vested (in thousands)	$	2,666	$	1,786

At December 31, 2021, there was $2.6 million of unrecognized stock option compensation expense related to non-vested awards, which is expected to be recognized over a weighted average period of 2.9 years.

During the year ended December 31, 2021, gross proceeds recognized from the exercise of stock options was $445,000. There were no stock options exercised during the year ended December 31, 2020.

Restricted stock awards and restricted stock unit activity during the period is as follows:

	Shares/ Units (In Thousands)			Weighted Average Grant Date Fair Value
Unvested at December 31, 2020		1,632		$	3.18
Granted		615			2.54
Vested		(476	)		3.77
Forfeited		(253	)		2.80
Unvested at December 31, 2021		1,518			2.80

Restricted stock awards and restricted stock units are generally measured at fair value on the date of grant based on the number of awards granted and the quoted price of the Company’s common stock. Restricted stock awards and restricted stock units are expensed on a straight-line basis over the vesting or service period, as applicable, and forfeitures are recognized as they occur. Restricted stock units entitle the holder to receive one share of the Company’s Class B common stock upon satisfaction of certain service conditions.

At December 31, 2021, there was $4.5 million of unrecognized restricted stock compensation expense related to non-vested restricted stock, which is expected to be recognized over a weighted average period of 2.9 years.

On March 8, 2013, the Company’s board of directors adopted and in May 2013 the stockholders approved the 2014 Employee Stock Purchase Plan (“2014 ESPP”), which became effective on January 1, 2014. The Company authorized an aggregate of 225,000 shares of Class B common stock for issuance under the plan to participating employees. The 2014 ESPP provides eligible employees the opportunity to purchase the Company’s Class B common stock at a price equal to 95% of the closing price on the last business day of each purchase periods. The 2014 ESPP permits eligible employees to purchase amounts up to 15% of their compensation in the purchase period, and no employee is permitted to purchase stock worth more than $25,000 in any calendar year, valued as of the first day of each purchase period. During the year ended December 31, 2020, 41,987 shares were purchased at prices ranging from $1.38 to $2.01 per share. During the year ended December 31, 2021, 29,854 shares were purchased at prices ranging from $2.44 to $2.91 per share.

401(k) Savings Plan

12 Months Ended

Dec. 31, 2021

Compensation And Retirement Disclosure [Abstract]

401(k) Savings Plan

Note 7: 401(k) Savings Plan

The Company maintains voluntary defined contribution plans, which are qualified, covering employees that meet eligibility requirements. Eligible employees may elect to defer and contribute a portion of their eligible compensation to the plans, not to exceed the dollar amounts set by applicable laws. During 2011, the Company elected to match a portion of the employee contributions up to a defined maximum. In 2020 and 2021, cash contributions were made in the amount of $230,000 and $220,000 respectively.

- Definition

The entire disclosure for retirement benefits.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section 55
-Paragraph 17
-URI http://asc.fasb.org/extlink&oid=123450688&loc=d3e4179-114921

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section S99
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=21916913&loc=d3e273930-122802

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section 50
-Paragraph 1
-Subparagraph (d)(i)
-URI http://asc.fasb.org/extlink&oid=123447040&loc=d3e1928-114920

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section 50
-Paragraph 1
-Subparagraph (o)
-URI http://asc.fasb.org/extlink&oid=123447040&loc=d3e1928-114920

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section 50
-Paragraph 1
-Subparagraph (p)
-URI http://asc.fasb.org/extlink&oid=123447040&loc=d3e1928-114920

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 70
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=49170846&loc=d3e28014-114942

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-URI http://asc.fasb.org/topic&trid=2235017

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 60
-Section 50
-Paragraph 3
-Subparagraph (c)
-URI http://asc.fasb.org/extlink&oid=6414203&loc=d3e39689-114964

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section 50
-Paragraph 1
-Subparagraph (d)(iv)(03)
-URI http://asc.fasb.org/extlink&oid=123447040&loc=d3e1928-114920

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section 50
-Paragraph 1
-Subparagraph (q)
-URI http://asc.fasb.org/extlink&oid=123447040&loc=d3e1928-114920

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section 50
-Paragraph 1
-Subparagraph (r)(1)
-URI http://asc.fasb.org/extlink&oid=123447040&loc=d3e1928-114920

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section 50
-Paragraph 1
-Subparagraph (d)(iii)
-URI http://asc.fasb.org/extlink&oid=123447040&loc=d3e1928-114920

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section 50
-Paragraph 1
-Subparagraph (l)
-URI http://asc.fasb.org/extlink&oid=123447040&loc=d3e1928-114920

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 715
-SubTopic 20
-Section 50
-Paragraph 1
-Subparagraph (r)(2)
-URI http://asc.fasb.org/extlink&oid=123447040&loc=d3e1928-114920

+ Details

Segment Reporting and Geographic Information

12 Months Ended

Dec. 31, 2021

Segment Reporting [Abstract]

Segment Reporting and Geographic Information

Note 8: Segment Reporting and Geographic Information

Operating segments are revenue-producing components of the enterprise for which separate financial information is produced internally for the Company’s management. For the years ended December 31, 2020 and 2021, the Company operated in a single segment comprised of its core analytics and solutions services. In October 2020, the Company sold certain assets related to its Local Leads Platform, Call Marketplace and other assets not related to core conversational analytics. As a result, the operating results related to these assets are shown as discontinued operations in the Consolidated Statements of Operations for all periods presented. See Note 11: Discontinued Operations for further discussion.

Long-lived assets by geographical region are based on the location of the legal entity that owns the assets. As of December 31, 2020 and 2021, no significant long-lived assets were held by entities outside of the United States.

Revenues from customers by geographical areas are tracked on the basis of the location of the customer. The majority of the Company’s revenue and accounts receivable are derived from domestic sales to customers.

Revenues by geographic region are as follows:

	Years ended December 31,
(In Percentages)	2020			2021
United States		98	%		99	%
Canada		2	%		1	%
		100	%		100	%

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8924-108599

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 34
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8981-108599

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 21
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8721-108599

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 40
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e9031-108599

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (f)
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (e)
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 26
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8844-108599

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 41
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e9038-108599

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (d)
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 22
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8736-108599

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 42
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e9054-108599

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 15
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8657-108599

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 21
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8721-108599

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-URI http://asc.fasb.org/topic&trid=2134510

+ Details

Identifiable Intangible Assets from Acquisitions

12 Months Ended

Dec. 31, 2021

Goodwill And Intangible Assets Disclosure [Abstract]

Identifiable Intangible Assets from Acquisitions

Note 9: Identified Intangible Assets

For the three months ended March 31, 2020, our stock price was impacted by volatility in the U.S. financial markets as a result of the rapid spread of the coronavirus globally which has resulted in increased travel restrictions and disruption and shutdown of businesses, and traded below the then book value for an extended period of time. As a result, the Company performed an interim impairment test of our long-lived intangible assets using an undiscounted cash flow analysis pursuant to ASC 360, Property, Plant, and Equipment and determined there was impairment.

Based on the results of the test, the Company recorded pre-tax non-cash impairment totaling $5.0 million in the first quarter of 2020 relating to customer relationships, technologies, non-compete agreements and tradenames. These charges are reflected in the Company’s Consolidated Statement of Operations for the year ended December 31, 2020 within Impairment of intangible assets from acquisitions.

Identifiable intangible assets from acquisitions consisted of the following:

	As of December 31, 2020
(In Thousands)	Gross Carrying Amount		Accumulated Amortization			Impairment			Net Carrying Amount
Customer relationships	$	13,018	$	(4,693	)	$	(3,430	)	$	4,895
Technologies		9,369		(4,731	)		(1,062	)		3,576
Non-compete agreements		3,409		(2,413	)		(346	)		650
Tradenames		734		(538	)		(121	)		75
Total identifiable intangible assets from acquisitions	$	26,530	$	(12,375	)	$	(4,959	)	$	9,196

	As of December 31, 2021
(In Thousands)	Gross Carrying Amount		Accumulated Amortization			Impairment			Net Carrying Amount
Customer relationships	$	13,018	$	(6,679	)	$	(3,430	)	$	2,909
Technologies		9,369		(6,905	)		(1,062	)		1,402
Non-compete agreements		3,409		(2,660	)		(346	)		403
Tradenames		734		(613	)		(121	)		0
Total identifiable intangible assets from acquisitions	$	26,530	$	(16,857	)	$	(4,959	)	$	4,714

Amortizable intangible assets are amortized on a straight-line basis over their useful lives. Customer relationships, acquired technologies, tradenames, and non-compete agreements have a weighted average useful life from date of purchase of 5 years, 3-5 years, 2 years, 1 - 3 years, respectively. Aggregate amortization expense incurred by the Company for the year ended December 31, 2020 and 2021 was approximately $5.3 million and $4.5 million, respectively. Based upon the current amount of acquired identifiable intangible assets subject to amortization, the estimated amortization expense is as follows: $2.1 million in 2022, $2.0 million in 2023, and $602,000 in 2024.

Goodwill

12 Months Ended

Dec. 31, 2021

Goodwill And Intangible Assets Disclosure [Abstract]

Goodwill

Note 10: Goodwill

The balance of goodwill for the year ended December 31, 2020 and 2021 is $17.6 million. There were no changes in the carrying amount of goodwill in 2021.

The Company performs its annual impairment testing on November 30 and whenever events or changes in circumstances indicate the carrying value of goodwill may not be recoverable. For the three months ended March 31, 2020, the Company’s stock price was impacted by volatility in the U.S. financial markets as a result of the rapid spread of the coronavirus globally which has resulted in increased travel restrictions and disruption and shutdown of businesses, and traded below the then book value for an extended period of time. Accordingly, the Company tested its goodwill for impairment and concluded that the carrying value exceeded the estimated fair value of the Company’s single reporting unit and recognized an impairment loss during the first quarter of 2020 of $14.7 million. The Company tested its goodwill for impairment again upon the Divestiture and at November 30, 2020. No additional impairment loss was determined to have occurred. The impairment charges from the first quarter of 2020 are reflected in the Company’s Consolidated Statement of Operations for the year ended December 31, 2020 within Impairment of goodwill.

The testing of goodwill for impairment requires the Company to make significant estimates about its future performance and cash flows, as well as other assumptions. Events and circumstances considered in determining whether the carrying value of goodwill may not be recoverable include, but are not limited to: significant changes in performance relative to expected operating results; significant changes in the use of the assets; significant changes in competition and market dynamics; significant and sustained declines in the Company’s stock price and market capitalization; a significant decline in its expected future cash flows or a significant adverse change in the Company’s business climate. These estimates and circumstances are inherently uncertain and can be affected by numerous factors, including changes in economic, industry or market conditions, changes in business operations, a loss of a significant customer, changes in competition, volatility in financial markets, or changes in the share price of the Company’s Class B common stock and market capitalization. The Company’s annual impairment evaluation did not indicate impairment of the carrying value of goodwill in 2021. We will continue to monitor our financial performance, stock price, and other factors in order to determine if there are indicators of impairment.

Discontinued Operations

12 Months Ended

Dec. 31, 2021

Discontinued Operations And Disposal Groups [Abstract]

Discontinued Operations

Note 11: Discontinued Operations

In October 2020, the Company sold certain assets related to its Local Leads Platform, Call Marketplace and other assets not related to core conversational analytics. The purchaser is a related party controlled by a shareholder and officers of the Company. This divestiture represents a discontinued operation since the disposal enables the Company to focus more wholly on its core conversational analytics and sales engagement solution activities, and it will have a significant effect on the Company’s operations and financial results. The Company will have no further

involvement in the key strategic decision making or operations of the divested assets. Accordingly, we have presented the results of operations of these assets in the Consolidated Financial Statements as discontinued operations, net of tax, for the current and historical periods.

The Company received cash consideration at closing of approximately $2.3 million. No gain or loss on the sale of discontinued operations was recognized in the Consolidated Statement of Operations as it was sold to a related party. The net consideration received from the sale is recognized in the Company’s Consolidated Statements of Stockholder’s Equity. The sale also includes (i) contingent consideration based on the achievement of certain revenue and thresholds from the Call Marketplace, Local Leads Platform and the purchaser’s total business; (ii) certain contingent sale transaction consideration; (iii) shares of Class B common stock in the purchaser equal to the issuance of a 10% equity interest; and (iv) the cancellation of Company stock options for 1.5 million shares currently held by two officers of the Company who are involved in the transaction.

In connection with the closing, the Company also entered into an administrative support services agreement with the related party purchaser pursuant to which the Company will provide services to the related party purchaser for a support services fee, with certain guaranteed payments to the Company in the first year and conditionally in the second year following closing. Support services fees related to this arrangement totaled $6.6 million for the year ended December 31, 2021 and $1 million for the year ended December 31, 2020 and are included in the Company’s Consolidated Statements of Operations, net of the related expenses, within Service costs, Sales and marketing, Product development, and General and administrative. As of December 31, 2021 the net amount due from the purchaser of $630,000 is included in the Company’s Consolidated Balance Sheet within Prepaid expenses and other current assets.

The Company has determined that although we held a variable interests in the related party purchaser, we are not the primary beneficiary and are not required to consolidate the entity. We considered whether we have the ability to exercise significant influence over the operating and financial policies of the purchaser and do not believe these criteria were met. As a result, the Company has elected to measure the investment at cost because the equity securities do not have a readily determinable fair value. The investment balance of $341,000 was included in Other assets, net on the Company’s Consolidated Balance Sheet as of December 31, 2020. In the third quarter of 2021, the company sold its 10% equity interest for process of $400,000.

The Consolidated Financial Statements for the year ended December 31, 2020 reflect the operations of the divested assets as a discontinued operation. Discontinued operations include the following:

	Years ended December 31,
(In Thousands)	2020
Revenue	$	40,551
Expenses:
Service costs		30,972
Sales and marketing		1,801
Product development		1,909
General and administrative		718
Total operating expenses		35,400
Impairment of goodwill		469
Income from operations		4,682
Interest expense and other, net		1
Loss from discontinued operations before provision for income taxes		4,681
Income tax (benefit)		(1,109	)
Total income from discontinued operations	$	3,572

CARES Act Loans and Foreign Wage Subsidy

12 Months Ended

Dec. 31, 2021

Debt Instruments [Abstract]

CARES Act Loans and Foreign Wage Subsidy

Note 12: CARES Act Loans and Foreign Wage Subsidy

During the second quarter of 2020, the Company secured $5.3 million in promissory notes to bank lenders pursuant to government loan programs (collectively, the “Loans”). At December 31, 2020, the remaining balance was $5.1 million. The difference relates to the business operations divested in October 2020. The Loans were made under, and are subject to the terms and conditions of, the CARES Act and are administered by the U.S. Small Business Administration (“SBA”). The terms of the Loans are two years with maturity dates in the second quarter of 2022 and they contain a fixed annual interest rate of 1%. In the third quarter of 2021, we were legally release from our obligation as our application was approved by the SBA. We recognized a gain on extinguishment of $5.2 million in the Condensed Consolidated Statement of Operations.

In addition, under a foreign wage subsidy program in response to the COVID-19 pandemic, a subsidiary received approximately $415,000 and $444,000 in funding during the year ended December 31, 2020 and 2021, respectively, that were treated as reductions of payroll expenses.

Interest and Other

12 Months Ended

Dec. 31, 2021

Other Income And Expenses [Abstract]

Interest and Other

Note 13: Interest and Other

Interest income and other consists of the following (in thousands):

	Years Ended December 31,
	2020			2021
Interest Income & Foreign Currency	$	137		$	3
Interest Expense		(30	)		(37	)
Other		16			2,487
Total	$	123		$	2,453

During the second quarter of 2021, we received $2.5 million related to a contractual settlement of an upside payment with previously divested properties.

Description of Business and Summary of Significant Accounting Policies and Practices (Policies)

12 Months Ended

Dec. 31, 2021

Accounting Policies [Abstract]

Description of Business and Basis of Presentation

(a) Description of Business and Basis of Presentation

Divestiture

Basis of Presentation

Cash and Cash Equivalents

(b) Cash and Cash Equivalents

Fair Value of Financial Instruments

	Years Ended December 31,
(In Thousands)	2020		2021
Level 1 Assets:
Cash	$	13,492	$	10,725
Money market funds		20,359		16,361
Total cash and cash equivalents	$	33,851	$	27,086

Accounts Receivable

(d) Accounts Receivable

Allowance for Doubtful Accounts

The allowance for doubtful accounts activity for the periods indicated is as follows:

(In Thousands)

Balance at

beginning

of period

Charged to

costs and

expenses

Write-offs,

net of

recoveries

Balance at

end of

period

December 31, 2020

266

246

444

December 31, 2021

444

187

365

266

Allowance for Advertiser Credits

The allowance for advertiser credits activity for the periods indicated is as follows:

(In Thousands)

Balance at

beginning

of period

Additions

charged

against

revenue

Credits

processed

and other

Balance at

end of

period

December 31, 2020

153

1,029

520

662

December 31, 2021

662

248

753

157

Property and Equipment

(e) Property and Equipment

Goodwill

(f) Goodwill

Impairment or Disposal of Long-Lived Assets

(g) Impairment or Disposal of Long-Lived Assets

Revenue Recognition

(h) Revenue Recognition

Service Costs

(i) Service Costs

Advertising Expenses

(j) Advertising Expenses

Product Development

(k) Product Development

Income Taxes

(l) Income Taxes

Stock-Based Compensation

(m) Stock-Based Compensation

Concentrations

(n) Concentrations

The Company had no customers that represented more than 10% of consolidated revenue for the year ended December 31, 2020 and December 31, 2021.

The Company has one customer that represents more than 10% of consolidated accounts receivable. The outstanding receivable balance for this customer is as follows:

	At December 31,
(In Percentages)	2020			2021
Customer A		18	%		11	%

Net Income (Loss) Per Share

(o) Net Income (Loss) Per Share

The following table presents the computation of basic net loss per share for the periods ended:

	Years Ended December 31,
	2020						2021
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Basic net loss per share:
Numerator:
Net loss from continuing operations, net of tax	$	(4,233	)	$	(37,785	)	$	(466	)	$	(3,924	)
Discontinued operations, net of tax		360			3,212			—			—
Net loss applicable to common stockholders	$	(3,873	)	$	(34,573	)	$	(466	)	$	(3,924	)
Denominator:
Weighted average number of shares outstanding used to calculate basic net loss per share		4,661			41,599			4,661			39,256
Basic net income (loss) per share:
Continuing operations, net of tax	$	(0.91	)	$	(0.91	)	$	(0.10	)	$	(0.10	)
Discontinued operations, net of tax		0.08			0.08			—			—
Basic net loss per share applicable to common stockholders	$	(0.83	)	$	(0.83	)	$	(0.10	)	$	(0.10	)

The following table presents the computation of diluted net loss per share for the periods ended:

	Years Ended December 31,
	2020						2021
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Diluted net loss per share:
Numerator:
Net loss from continuing operations, net of tax	$	(4,233	)	$	(37,785	)	$	(466	)	$	(3,924	)
Reallocation of net loss for Class A shares as a result of conversion of Class A to Class B shares		—			(4,233	)		—			(466	)
Diluted net loss from continuing operations, net of tax	$	(4,233	)	$	(42,018	)	$	(466	)	$	(4,390	)
Discontinued operations, net of tax		360			3,212			0			0
Reallocation of discontinued operations for Class A shares as a result of conversion of Class A to Class B share		—			360			—			—
Net income from discontinued operations, net of tax	$	360		$	3,572		$	—		$	—
Net loss applicable to common stockholders	$	(3,873	)	$	(38,446	)	$	(466	)	$	(4,390	)
Denominator:
Weighted average number of shares outstanding used to calculate basic net loss per share		4,661			41,599			4,661			39,256
Conversion of Class A to Class B common shares outstanding		—			4,661			—			4,661
Weighted average number of shares outstanding used to calculate diluted net loss per share		4,661			46,260			4,661			43,917
Diluted net loss per share:
Continuing operations, net of tax	$	(0.91	)	$	(0.91	)	$	(0.10	)	$	(0.10	)
Discontinued operations, net of tax		0.08			0.08			—			—
Diluted net loss per share applicable to common stockholders	$	(0.83	)	$	(0.83	)	$	(0.10	)	$	(0.10	)

The computation of diluted net loss per share excludes the following because their effect would be anti-dilutive (in thousands):

•

For the years ended December 31, 2020 and 2021, outstanding options to acquire 3,460 and 3,601 shares, respectively, of Class B common stock.

•

For the years ended December 31, 2020 and 2021, 1,007 and 965 shares of unvested Class B restricted common shares, respectively.

•

For the years ended December 31, 2020 and 2021, 617 and 553 restricted stock units, respectively.

Guarantees

(p) Guarantees

Recent Accounting Pronouncement Not Yet Effective

(q) Recent Accounting Pronouncement Not Yet Effective

To date, there have been no recent accounting pronouncements not yet effective that are expected to have a material impact on our Consolidated Financial Statements.

Leases

straight-line basis over the lease term with any lease incentives amortized as a reduction of rent expense over the lease term.

Description of Business and Summary of Significant Accounting Policies and Practices (Tables)

12 Months Ended

Dec. 31, 2021

Fair Value of Cash and Cash Equivalents

The following table provides information about the fair value of our cash and cash equivalents balance:

	Years Ended December 31,
(In Thousands)	2020		2021
Level 1 Assets:
Cash	$	13,492	$	10,725
Money market funds		20,359		16,361
Total cash and cash equivalents	$	33,851	$	27,086

Allowance for Doubtful Accounts and Advertiser Credit Activity

The allowance for doubtful accounts activity for the periods indicated is as follows:

(In Thousands)

Balance at

beginning

of period

Charged to

costs and

expenses

Write-offs,

net of

recoveries

Balance at

end of

period

December 31, 2020

266

246

444

December 31, 2021

444

187

365

266

The allowance for advertiser credits activity for the periods indicated is as follows:

(In Thousands)

Balance at

beginning

of period

Additions

charged

against

revenue

Credits

processed

and other

Balance at

end of

period

December 31, 2020

153

1,029

520

662

December 31, 2021

662

248

753

157

Computation of Net Loss Per Share Basic and Diluted

The following table presents the computation of basic net loss per share for the periods ended:

	Years Ended December 31,
	2020						2021
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Basic net loss per share:
Numerator:
Net loss from continuing operations, net of tax	$	(4,233	)	$	(37,785	)	$	(466	)	$	(3,924	)
Discontinued operations, net of tax		360			3,212			—			—
Net loss applicable to common stockholders	$	(3,873	)	$	(34,573	)	$	(466	)	$	(3,924	)
Denominator:
Weighted average number of shares outstanding used to calculate basic net loss per share		4,661			41,599			4,661			39,256
Basic net income (loss) per share:
Continuing operations, net of tax	$	(0.91	)	$	(0.91	)	$	(0.10	)	$	(0.10	)
Discontinued operations, net of tax		0.08			0.08			—			—
Basic net loss per share applicable to common stockholders	$	(0.83	)	$	(0.83	)	$	(0.10	)	$	(0.10	)

The following table presents the computation of diluted net loss per share for the periods ended:

	Years Ended December 31,
	2020						2021
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Diluted net loss per share:
Numerator:
Net loss from continuing operations, net of tax	$	(4,233	)	$	(37,785	)	$	(466	)	$	(3,924	)
Reallocation of net loss for Class A shares as a result of conversion of Class A to Class B shares		—			(4,233	)		—			(466	)
Diluted net loss from continuing operations, net of tax	$	(4,233	)	$	(42,018	)	$	(466	)	$	(4,390	)
Discontinued operations, net of tax		360			3,212			0			0
Reallocation of discontinued operations for Class A shares as a result of conversion of Class A to Class B share		—			360			—			—
Net income from discontinued operations, net of tax	$	360		$	3,572		$	—		$	—
Net loss applicable to common stockholders	$	(3,873	)	$	(38,446	)	$	(466	)	$	(4,390	)
Denominator:
Weighted average number of shares outstanding used to calculate basic net loss per share		4,661			41,599			4,661			39,256
Conversion of Class A to Class B common shares outstanding		—			4,661			—			4,661
Weighted average number of shares outstanding used to calculate diluted net loss per share		4,661			46,260			4,661			43,917
Diluted net loss per share:
Continuing operations, net of tax	$	(0.91	)	$	(0.91	)	$	(0.10	)	$	(0.10	)
Discontinued operations, net of tax		0.08			0.08			—			—
Diluted net loss per share applicable to common stockholders	$	(0.83	)	$	(0.83	)	$	(0.10	)	$	(0.10	)

Accounts Receivable

Schedules of Concentration of Risk, by Risk Factor

The Company has one customer that represents more than 10% of consolidated accounts receivable. The outstanding receivable balance for this customer is as follows:

	At December 31,
(In Percentages)	2020			2021
Customer A		18	%		11	%

Property and Equipment (Tables)

12 Months Ended

Dec. 31, 2021

Property Plant And Equipment [Abstract]

Property and Equipment

Property and equipment consisted of the following:

	Years Ended December 31,
(In Thousands)	2020 ⁽¹⁾			2021 ⁽¹⁾
Computer and other related equipment	$	12,948		$	13,373
Purchased and internally developed software		2,058			2,483
Furniture and fixtures		1,271			1,271
Leasehold improvements		1,737			1,732
Construction in progress		330			769
	$	18,344		$	19,628
Less: accumulated depreciation and amortization		(15,597	)		(16,811	)
Property and equipment, net	$	2,747		$	2,817

(1)	Includes the original cost of fully-depreciated fixed assets which were $13.6 million and $10.9 million at December 31, 2020 and 2021, respectively.

Leases (Tables)

12 Months Ended

Dec. 31, 2021

Leases [Abstract]

Schedule of Lease Cost Recognized in Consolidated Statement of Operations and Other Information

Lease cost recognized in the Company’s Consolidated Statements of Operations and other information is summarized as follows:

	Years Ended December 31,
(In Thousands)	2020			2021
Operating lease cost	$	1,700		$	1,862
Short-term operating lease cost		46			8
Total operating lease cost		1,746			1,870
Other information:
Weighted-average remaining lease term - operating leases	2.8 years			1.9 years
Weighted-average discount rate - operating leases (1)		4.8	%		4.8	%

(1)

Schedule of Operating Lease Liabilities

As of December 31, 2021, the Company’s operating lease liabilities were as follows:

(In Thousands)	Total
Gross future operating lease payments	$	3,415
Less: imputed interest		(155	)
Present value of total operating lease liabilities		3,260
Less: current portion of operating lease liabilities		(1,794	)
Total long-term operating lease liabilities	$	1,466

Commitments and Contingencies (Tables)

12 Months Ended

Dec. 31, 2021

Commitments And Contingencies Disclosure [Abstract]

Future Minimum Payments

Future minimum payments are approximately as follows:

(In Thousands)	Facilities operating leases		Other contractual obligations		Total
2022		1,871		661		2,532
2023		1,161		237		1,398
2024		209		—		209
2025		174		—		174
Total minimum payments	$	3,415	$	898	$	4,313
(1) For additional information regarding the Company's facilities operating leases, see Note 3. Leases of the Notes to Consolidated Financial Statements for further discussion.

Income Taxes (Tables)

12 Months Ended

Dec. 31, 2021

Income Tax Disclosure [Abstract]

Loss from Continuing Operations Before Provision for Income Taxes

The components of loss from continuing operations before provision for income taxes consist of the following (in thousands):

	Years Ended December 31,
(In Thousands)	2020			2021
United States	$	(38,891	)	$	(1,173	)
Foreign		(5,044	)		(2,985	)
Loss from continuing operations before provision for income taxes	$	(43,935	)	$	(4,158	)

Provision for Income Taxes

The provision for income taxes for the Company’s continuing operations consists of the following (in thousands):

	Years Ended December 31,
(In Thousands)	2020			2021
Current federal provision
State	$	21		$	204
Deferred provision (benefit)
Federal		(901	)		20
State		(153	)		106
Foreign		(884	)		(98	)
Total income tax expense (benefit)	$	(1,917	)	$	232

Computation of Income Tax Benefit from Continuing Operations Using Federal Statutory Rate

	Years Ended December 31,
(In Thousands)	2020			2021
Income tax benefit at U.S. statutory rate	$	(9,226	)	$	(873	)
State taxes, net of valuation allowance		(103	)		(448	)
Stock-based compensation (1)		154			434
Valuation allowance		7,427			3,334
Foreign tax differential		(1,124	)		(747	)
Tax credits		(368	)		(544	)
Impairment		1,533			—
Acquisition/accretion benefits		(250	)		(1	)
Gain on CARES Act loan		—			(1,089	)
Meals and entertainment		1			68
Other expenses		39			98
Total income tax expense (benefit)	$	(1,917	)	$	232

(1) Includes non-deductible stock-based compensation and excess tax benefits and shortfalls from stock-based compensation.

Schedule of Deferred Tax Assets and Liabilities

	Years Ended December 31,
(In Thousands)	2020			2021
Deferred tax assets:
Accrued liabilities not currently deductible	$	651		$	476
Intangible assets- excess of financial statement over tax amortization		982			5,985
Goodwill recognized on financial statements in excess of tax amortization		(18	)		—
Stock-based compensation		2,524			2,405
Federal net operating and capital losses		21,531			35,052
State, local and foreign net operating and capital loss carryforwards		12,325			3,353
Research & experimental tax and other credit carryforwards		4,640			5,184
Lease liability		1,250			866
Other		735			547
Gross deferred tax assets		44,620			53,868
Valuation allowance		(43,314	)		(53,066	)
Net deferred tax assets	$	1,306		$	802
Deferred tax liabilities:
Intangible assets-excess of tax over financial statement amortization		(532	)		(393	)
Right-of-use lease asset		(930	)		(595	)
Net deferred tax liabilities	$	(156	)	$	(186	)

Summary of Activity Related to Tax Contingencies Recorded As an Offset to Deferred Tax Assets

The following table summarizes activity related to tax contingencies from January 1, 2020 to December 31, 2021 which are recorded as an offset to deferred tax assets (in thousands):

(In Thousands)
Gross tax contingencies—January 1, 2020	$	1,268
Gross increases to tax positions associated with prior periods		—
Gross increases to current period tax positions		97
Gross decreases to tax positions associated with prior periods		—
Settlements		—
Lapse of statute of limitations		—
Gross tax contingencies—December 31, 2020		1,365
Gross increases to tax positions associated with prior periods		—
Gross increases to current period tax positions		72
Gross decreases to tax positions associated with prior periods		(55	)
Settlements		—
Lapse of statute of limitations		—
Gross tax contingencies—December 31, 2021	$	1,382

Stockholders' Equity (Tables)

12 Months Ended

Dec. 31, 2021

Disclosure Of Compensation Related Costs Sharebased Payments [Abstract]

Stock-based Compensation Expense Included in Operating Expense

Stock-based compensation expense was included in the following operating expense categories:

	Years ended December 31,
(In Thousands)	2020		2021
Service costs	$	36	$	49
Sales and marketing		1,041		870
Product development		358		296
General and administrative		2,172		1,459
Total stock-based compensation	$	3,607	$	2,674

Assumptions to Estimate Fair Value for Stock Options at Grant Date

The following assumptions were used in determining the fair value of time-vested stock options granted for the periods indicated:

	Years Ended December 31,
	2020	2021
Expected life (in years)	4.00-6.25	4.00-6.25
Risk-free interest rate	0.17% - 1.22%	0.64% - 1.35%
Expected volatility	46% - 54%	50% - 59%
Weighted average expected volatility	52%	55%

Stock Option, Restricted Stock Award, and Restricted Stock Unit Activity

Stock option, restricted stock award, and restricted stock unit activity during the period is as follows:

	Options and Restricted Stock available for grant (in thousands)			Number of options outstanding (in thousands)			Weighted average exercise price of options		Weighted average remaining contractual term (in years)		Aggregate intrinsic value (in thousands)
Balance at December 31, 2020		14,563			3,460		$	3.82		6.50	$	27
Increase to pool January 1, 2021		2,056			—
Options granted		(1,008	)		1,008		$	2.61
Restricted stock granted		(615	)		—
Restricted stock forfeited		253			—
Options exercised		163			(163	)	$	2.73
Options expired		439			(439	)	$	5.16
Options forfeited		265			(265	)	$	3.01
Balance at December 31, 2021		16,116			3,601		$	3.43		6.46	$	360
Options exercisable at December 31, 2021					1,888		$	4.10		4.67	$	54

Information related to stock compensation activity during the period indicated is as follows:

	Years Ended December 31,
	2020		2021
Weighted average fair value of options granted	$	1.08	$	1.21
Intrinsic value of options exercised (in thousands)	$	-	$	71
Total grant date fair value of restricted stock vested (in thousands)	$	2,666	$	1,786

Summary of Restricted Stock Awards and Restricted Stock Units

Restricted stock awards and restricted stock unit activity during the period is as follows:

	Shares/ Units (In Thousands)			Weighted Average Grant Date Fair Value
Unvested at December 31, 2020		1,632		$	3.18
Granted		615			2.54
Vested		(476	)		3.77
Forfeited		(253	)		2.80
Unvested at December 31, 2021		1,518			2.80

Segment Reporting and Geographic Information (Tables)

12 Months Ended

Dec. 31, 2021

Segment Reporting [Abstract]

Revenues by Geographic Region

Revenues by geographic region are as follows:

	Years ended December 31,
(In Percentages)	2020			2021
United States		98	%		99	%
Canada		2	%		1	%
		100	%		100	%

Identifiable Intangible Assets from Acquisitions (Tables)

12 Months Ended

Dec. 31, 2021

Goodwill And Intangible Assets Disclosure [Abstract]

Summary of Identifiable Intangible Assets from Acquisitions

Identifiable intangible assets from acquisitions consisted of the following:

	As of December 31, 2020
(In Thousands)	Gross Carrying Amount		Accumulated Amortization			Impairment			Net Carrying Amount
Customer relationships	$	13,018	$	(4,693	)	$	(3,430	)	$	4,895
Technologies		9,369		(4,731	)		(1,062	)		3,576
Non-compete agreements		3,409		(2,413	)		(346	)		650
Tradenames		734		(538	)		(121	)		75
Total identifiable intangible assets from acquisitions	$	26,530	$	(12,375	)	$	(4,959	)	$	9,196

	As of December 31, 2021
(In Thousands)	Gross Carrying Amount		Accumulated Amortization			Impairment			Net Carrying Amount
Customer relationships	$	13,018	$	(6,679	)	$	(3,430	)	$	2,909
Technologies		9,369		(6,905	)		(1,062	)		1,402
Non-compete agreements		3,409		(2,660	)		(346	)		403
Tradenames		734		(613	)		(121	)		0
Total identifiable intangible assets from acquisitions	$	26,530	$	(16,857	)	$	(4,959	)	$	4,714

Discontinued Operations (Tables)

12 Months Ended

Dec. 31, 2021

Discontinued Operations And Disposal Groups [Abstract]

Schedule of Divested Assets Discontinued Operations

The Consolidated Financial Statements for the year ended December 31, 2020 reflect the operations of the divested assets as a discontinued operation. Discontinued operations include the following:

	Years ended December 31,
(In Thousands)	2020
Revenue	$	40,551
Expenses:
Service costs		30,972
Sales and marketing		1,801
Product development		1,909
General and administrative		718
Total operating expenses		35,400
Impairment of goodwill		469
Income from operations		4,682
Interest expense and other, net		1
Loss from discontinued operations before provision for income taxes		4,681
Income tax (benefit)		(1,109	)
Total income from discontinued operations	$	3,572

Interest and Other (Tables)

12 Months Ended

Dec. 31, 2021

Other Income And Expenses [Abstract]

Summary of Interest Income and Other

Interest income and other consists of the following (in thousands):

	Years Ended December 31,
	2020			2021
Interest Income & Foreign Currency	$	137		$	3
Interest Expense		(30	)		(37	)
Other		16			2,487
Total	$	123		$	2,453

Description of Business and Summary of Significant Accounting Policies and Practices - Additional Information (Detail) shares in Thousands	3 Months Ended	12 Months Ended
	Sep. 30, 2021 USD ($)	Dec. 31, 2021 USD ($) Entity shares	Dec. 31, 2020 USD ($) shares
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Percentage of equity interest		10.00%
Maximum exposure to loss in significant unconsolidated VIEs, equity investments			$ 341,000,000
Proceeds from sale of equity	$ 400,000,000
Property and equipment, estimated useful lives		3 years
Capitalized software development costs		$ 1,000,000.0
Goodwill		17,558,000	17,558,000
Revenue recognized		1,400,000	932,000
Allowances for advertiser credits		157,000	662,000
Deferred revenue		$ 2,000,000.0	1,400,000
Revenue, Practical expedient description terms		The majority of the Company’s total revenue is derived from contracts that include consideration that is variable in nature. The variable elements of these contracts primarily include the number of transactions (for example, the number qualified phone calls). For contracts with an effective term greater than one year, the Company applies the standard’s practical expedient that permits the exclusion of disclosure of the value of unsatisfied performance obligations for these contracts as the Company’s right to consideration corresponds directly to the value provided to the customer for services completed to date and all future variable consideration is allocated to wholly unsatisfied performance obligations. A term for purposes of these contracts has been estimated at 24 months. In addition, the Company applies the standard’s optional exemption to disclose information about performance obligations for contracts that have original expected terms of one year or less
Advertising costs		$ 1,400,000	$ 1,300,000
Number of financial institution \| Entity		2
Equity Option \| Class B
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Anti-dilutive shares \| shares		3,601	3,460
Restricted Stock \| Class B
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Anti-dilutive shares \| shares		965	1,007
Restricted Stock Units
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Anti-dilutive shares \| shares		553	617
Customer Relationships
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Estimated life		24 months
Customer Contracts
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Deferred contract costs, net		$ 128,000	$ 167,000
Amortization associated with deferred contract costs		$ 1,200,000	$ 989,000
Maximum \| Customer Contracts
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Threshold amortization period when company obtains a contact		1 year
Leasehold Improvements \| Minimum
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Property and equipment, estimated useful lives		5 years
Leasehold Improvements \| Maximum
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Property and equipment, estimated useful lives		8 years
Software and Software Development Costs
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Estimated life		3 years

Fair Value of Cash and Cash Equivalents (Detail) - Level 1 [Member] - USD ($) $ in Thousands	Dec. 31, 2021	Dec. 31, 2020
Fair Value Balance Sheet Grouping Financial Statement Captions [Line Items]
Total cash and cash equivalents	$ 27,086	$ 33,851
Cash
Fair Value Balance Sheet Grouping Financial Statement Captions [Line Items]
Total cash and cash equivalents	10,725	13,492
Mutual Fund
Fair Value Balance Sheet Grouping Financial Statement Captions [Line Items]
Total cash and cash equivalents	$ 16,361	$ 20,359

Allowance for Doubtful Accounts Activity (Detail) - Allowance for Doubtful Accounts [Member] - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Allowance for Doubtful Accounts Receivable [Roll Forward]
Balance at beginning of period	$ 444	$ 266
Charged to costs and expenses	187	246
Write-offs, net of recoveries	365	68
Balance at end of period	$ 266	$ 444

Allowance for Advertiser Credits Activity (Detail) - Allowances for Advertiser Credits [Member] - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Allowance For Advertiser Credits [Abstract]
Balance at beginning of period	$ 662	$ 153
Additions charged against revenue	248	1,029
Credits processed and other	753	520
Balance at end of period	$ 157	$ 662

Description of Business and Summary of Significant Accounting Policies and Practices - Additional Information (Detail 1)	Dec. 31, 2021
Maximum \| Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2021-01-01
Description Of Business And Summary Of Significant Accounting Policies And Practices [Line Items]
Performance obligations for contracts, effective term	1 year

Schedules of Concentration of Risk Based on Consolidated Revenue (Detail)	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Customer Concentration Risk \| Revenue \| Advertiser A [Member]
Concentration Risk [Line Items]
Customer A	11.00%	18.00%

Computation of Net Loss Per Share Basic and Diluted (Detail) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Numerator:
Net income (loss) applicable to common stockholders	$ (4,390)	$ (38,446)
Class A
Numerator:
Net loss from continuing operations, net of tax	(466)	(4,233)
Discontinued operations, net of tax	0	360
Net income (loss) applicable to common stockholders	(466)	(3,873)
Diluted net loss from continuing operations, net of tax	(466)	(4,233)
Net income from discontinued operations, net of tax		360
Net loss applicable to common stockholders	$ (466)	$ (3,873)
Denominator:
Weighted average number of shares outstanding used to calculate basic net loss per share	4,661	4,661
Weighted average number of shares outstanding used to calculate diluted net loss per share	4,661	4,661
Basic net income (loss) per share:
Continuing operations, net of tax	$ (0.10)	$ (0.91)
Discontinued operations, net of tax		0.08
Basic net loss per share applicable to common stockholders	(0.10)	(0.83)
Diluted net loss per share:
Continuing operations, net of tax	(0.10)	(0.91)
Discontinued operations, net of tax		0.08
Diluted net loss per share applicable to common stockholders	$ (0.10)	$ (0.83)
Class B
Numerator:
Net loss from continuing operations, net of tax	$ (3,924)	$ (37,785)
Discontinued operations, net of tax	0	3,212
Net income (loss) applicable to common stockholders	(3,924)	(34,573)
Reallocation of net income (loss) for Class A shares as a result of conversion of Class A to Class B shares	(466)	(4,233)
Diluted net loss from continuing operations, net of tax	(4,390)	(42,018)
Reallocation of discontinued operations for Class A shares as a result of conversion of Class A to Class B share		360
Net income from discontinued operations, net of tax		3,572
Net loss applicable to common stockholders	$ (4,390)	$ (38,446)
Denominator:
Weighted average number of shares outstanding used to calculate basic net loss per share	39,256	41,599
Conversion of Class A to Class B common shares outstanding	4,661	4,661
Weighted average number of shares outstanding used to calculate diluted net loss per share	43,917	46,260
Basic net income (loss) per share:
Continuing operations, net of tax	$ (0.10)	$ (0.91)
Discontinued operations, net of tax		0.08
Basic net loss per share applicable to common stockholders	(0.10)	(0.83)
Diluted net loss per share:
Continuing operations, net of tax	(0.10)	(0.91)
Discontinued operations, net of tax		0.08
Diluted net loss per share applicable to common stockholders	$ (0.10)	$ (0.83)

Property and Equipment (Detail) - USD ($)
$ in Thousands

Dec. 31, 2021

Dec. 31, 2020

Property, Plant and Equipment [Line Items]

Property and equipment, gross

^[1]

$ 19,628

$ 18,344

Less: accumulated depreciation and amortization

^[1]

(16,811)

(15,597)

Property and equipment, net

^[1]

2,817

2,747

Computer and Other Related Equipment

Property, Plant and Equipment [Line Items]

Property and equipment, gross

^[1]

13,373

12,948

Purchased and Internally Developed Software

Property, Plant and Equipment [Line Items]

Property and equipment, gross

^[1]

2,483

2,058

Furniture and Fixtures

Property, Plant and Equipment [Line Items]

Property and equipment, gross

^[1]

1,271

Leasehold Improvements

Property, Plant and Equipment [Line Items]

Property and equipment, gross

^[1]

1,732

1,737

Construction in Progress

Property, Plant and Equipment [Line Items]

Property and equipment, gross

^[1]

$ 769

$ 330

[1]	Includes the original cost of fully-depreciated fixed assets which were $13.6 million and $10.9 million at December 31, 2020 and 2021, respectively.

Property and Equipment (Parenthetical) (Detail) - USD ($)
$ in Thousands

Dec. 31, 2021

Dec. 31, 2020

Property, Plant and Equipment [Line Items]

Property and equipment, gross

^[1]

$ 19,628

$ 18,344

Fully Depreciated Fixed Assets

Property, Plant and Equipment [Line Items]

Property and equipment, gross

$ 10,900

$ 13,600

[1]	Includes the original cost of fully-depreciated fixed assets which were $13.6 million and $10.9 million at December 31, 2020 and 2021, respectively.

Property and Equipment - Additional Information (Detail) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Property Plant And Equipment [Abstract]
Depreciation and amortization expense	$ 1.2	$ 1.6

Leases - Additional Information (Detail) - USD ($)	1 Months Ended	3 Months Ended		12 Months Ended
Leases - Additional Information (Detail) - USD ($)	Apr. 30, 2019	Sep. 30, 2019	Mar. 31, 2018	Dec. 31, 2021	Dec. 31, 2020	Dec. 31, 2019	Jan. 01, 2019	Apr. 30, 2018
Lessee Lease Description [Line Items]
Operating lease liabilities				$ 3,260,000
ROU assets				$ 2,238,000	$ 3,744,000
Lease expiration date				Mar. 31, 2025
Payments for lease termination fee				$ 671,000
Contribution as credit against lease payments				$ 180,000
Contribution from lessor as reimbursement towards leasehold improvements		$ 180,000
Payments towards leasehold improvements			$ 373,000
Letter of credit amount payable								$ 575,000
Line of credit facility increase decrease for period net	$ 100,000
Lease termination month and year				2023-03
Mississauga, Canada
Lessee Lease Description [Line Items]
Lease expiration date				Nov. 30, 2021
Lease commencement period				November 2016
Lease term (in months)				60 months
Wichita, Kansas
Lessee Lease Description [Line Items]
Lease term (in months)				66 months
Lease agreement description				The Company commenced a new lease for an office space in Wichita, Kansas in June 2020 which continues for a period of 66 months with an option to extend the term for two additional periods of three years each.
Letter of Credit \| Certificates of Deposit \| Other Noncurrent Assets
Lessee Lease Description [Line Items]
Letters of credit outstanding amount						$ 575,000
ASC 842
Lessee Lease Description [Line Items]
Operating lease liabilities							$ 8,700,000
ROU assets							$ 7,400,000

Leases - Schedule of Lease Cost Recognized in Consolidated Statement of Operations and Other Information (Detail) - USD ($)
$ in Thousands

12 Months Ended

Dec. 31, 2021

Dec. 31, 2020

Lease Cost [Abstract]

Operating lease cost

$ 1,862

$ 1,700

Short-term operating lease cost

Total operating lease cost

$ 1,870

$ 1,746

Other information:

Weighted-average remaining lease term - operating leases

1 year 10 months 24 days

2 years 9 months 18 days

Weighted-average discount rate - operating leases

^[1]

4.80%

[1]	The discount rate used to compute the present value of the total lease liabilities as of December 31, 2020 and 2021 was based on the Company’s estimated incremental borrowing rate of similar secured borrowings availabe to the Company as of the commencement date of lease.

Leases - Schedule of Operating Lease Liabilities (Detail) - USD ($) $ in Thousands	Dec. 31, 2021	Dec. 31, 2020
Operating Leases Future Minimum Payments Due [Abstract]
Gross future operating lease payments	$ 3,415
Less: imputed interest	(155)
Present value of total operating lease liabilities	3,260
Less: current portion of operating lease liabilities	(1,794)	$ (1,827)
Total long-term operating lease liabilities	$ 1,466	$ 3,136

Future Minimum Payments (Detail) $ in Thousands	Dec. 31, 2021 USD ($)
Contractual Obligation Fiscal Year Maturity Schedule [Abstract]
Facilities operating leases 2022	$ 1,871
Facilities operating leases 2023	1,161
Facilities operating leases 2024	209
Facilities operating leases 2025	174
Gross future operating lease payments	3,415
Other contractual obligations 2022	661
Other contractual obligations 2023	237
Other contractual obligations 2024	0
Other contractual obligations 2025	0
Other contractual obligations, Total minimum payments	898
Total 2022	2,532
Total 2023	1,398
Total 2024	209
Total 2025	174
Total minimum payments	$ 4,313

Loss from Continuing Operations Before Provision for Income Taxes (Detail) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Income Tax Disclosure [Abstract]
United States	$ (1,173)	$ (38,891)
Foreign	(2,985)	(5,044)
Loss before provision for income taxes	$ (4,158)	$ (43,935)

- Definition

Amount of income (loss) from continuing operations, including income (loss) from equity method investments, before deduction of income tax expense (benefit), and income (loss) attributable to noncontrolling interest.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (c)
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 30
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8906-108599

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-Subparagraph (f)
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599

Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 940
-SubTopic 20
-Section 25
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=123384075&loc=d3e41242-110953

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 22
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8736-108599

Reference 6: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 220
-SubTopic 10
-Section S99
-Paragraph 2
-Subparagraph (SX 210.5-03(10))
-URI http://asc.fasb.org/extlink&oid=123367319&loc=SL114868664-224227

Reference 7: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 944
-SubTopic 220
-Section S99
-Paragraph 1
-Subparagraph (SX 210.7-04(8))
-URI http://asc.fasb.org/extlink&oid=120400993&loc=SL114874131-224263

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 235
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-05(b)(2))
-URI http://asc.fasb.org/extlink&oid=120399901&loc=d3e537907-122884

Reference 9: http://www.xbrl.org/2003/role/exampleRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8924-108599

Reference 10: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 220
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-04(15))
-URI http://asc.fasb.org/extlink&oid=120399700&loc=SL114874048-224260

+ Details

Provision for Income Taxes (Detail) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Current federal provision
State	$ 204	$ 21
Deferred provision (benefit)
Federal	20	(901)
State	106	(153)
Foreign	(98)	(884)
Total income tax expense (benefit)	$ 232	$ (1,917)

- Definition

Amount of current income tax expense (benefit) and deferred income tax expense (benefit) pertaining to continuing operations.

+ References + Details

Computation of Income Tax Benefit from Continuing Operations Using Federal Statutory Rate (Detail) - USD ($)
$ in Thousands

12 Months Ended

Dec. 31, 2021

Dec. 31, 2020

Income Tax Disclosure [Abstract]

Income tax benefit at U.S. statutory rate

$ (873)

$ (9,226)

State taxes, net of valuation allowance

(448)

(103)

Stock-based compensation

^[1]

434

154

Valuation allowance

3,334

7,427

Foreign tax differential

(747)

(1,124)

Tax credits

(544)

(368)

Impairment

1,533

Acquisition/accretion benefits

(1)

(250)

Gain on CARES Act loan

(1,089)

Meals and entertainment

Other expenses

Total income tax expense (benefit)

$ 232

$ (1,917)

[1]	Includes non-deductible stock-based compensation and excess tax benefits and shortfalls from stock-based compensation.

Income Taxes - Additional Information (Detail) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Income Tax [Line Items]
U.S. federal income tax rates	21.00%	21.00%
Valuation allowance	$ 53,066	$ 43,314
Change in the valuation allowance	9,800	$ 24,200
Federal
Income Tax [Line Items]
Net operating loss carryforwards	$ 166,900
Net operating loss carryforwards expiration year	2027
Research and Development Tax Credit
Income Tax [Line Items]
Net operating loss carryforwards	$ 6,100
Net operating loss carryforwards expiration year	2029

Deferred Tax Assets and Liabilities (Detail) - USD ($) $ in Thousands	Dec. 31, 2021	Dec. 31, 2020
Deferred tax assets:
Accrued liabilities not currently deductible	$ 476	$ 651
Intangible assets- excess of financial statement over tax amortization	5,985	982
Goodwill recognized on financial statements in excess of tax amortization		(18)
Stock-based compensation	2,405	2,524
Federal net operating and capital losses	35,052	21,531
State, local and foreign net operating and capital loss carryforwards	3,353	12,325
Research & experimental tax and other credit carryforwards	5,184	4,640
Lease liability	866	1,250
Other	547	735
Gross deferred tax assets	53,868	44,620
Valuation allowance	(53,066)	(43,314)
Net deferred tax assets	802	1,306
Deferred tax liabilities:
Intangible assets-excess of tax over financial statement amortization	(393)	(532)
Right-of-use lease asset	(595)	(930)
Net deferred tax liabilities	$ (186)	$ (156)

Summary of Activity Related to Tax Contingencies Recorded As an Offset to Deferred Tax Assets (Detail) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Income Tax Disclosure [Abstract]
Gross tax contingencies, beginning balance	$ 1,365	$ 1,268
Gross increases to tax positions associated with prior periods	0	0
Gross increases to current period tax positions	72	97
Gross decreases to tax positions associated with prior periods	(55)	0
Settlements	0	0
Lapse of statute of limitations	0	0
Gross tax contingencies, ending balance	$ 1,382	$ 1,365

Stockholders Equity - Additional Information (Detail)	1 Months Ended		12 Months Ended
Stockholders Equity - Additional Information (Detail)	Dec. 31, 2019 USD ($) shares	Nov. 30, 2018 USD ($) shares	Dec. 31, 2021 USD ($) Vote $ / shares shares	Dec. 31, 2020 USD ($) $ / shares shares	Jan. 01, 2021 shares	Nov. 30, 2014 shares
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Preferred stock, shares authorized			1,000,000
Common stock, shares authorized			137,500,000	137,500,000
Preferred stock, par value \| $ / shares			$ 0.01
Options granted with exercise prices less than current market value, Shares			0	0
Income tax benefit related to stock-based compensation included in net loss \| $			$ 0	$ 0
Unrecognized stock option compensation not yet recognized \| $			2,600,000
Proceed from exercise of stock option \| $			$ 445,000	$ 0
Equity Option
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unrecognized compensation cost, weighted average recognition period			2 years 10 months 24 days
Restricted Stock
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unrecognized compensation cost, weighted average recognition period			2 years 10 months 24 days
Unrecognized compensation expense \| $			$ 4,500,000
Stock Incentive Plan 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock incentive plan, shares authorized					1,261,566
Stock incentive plan, annual increase as a percentage of outstanding common stock			3.00%
Stock incentive plan, options term			10 years
Stock incentive plan, options annual vesting percentage			25.00%
Stock incentive plan, vesting period			4 years
Stock Incentive Plan 2021 \| Restricted Stock Units
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock incentive plan, options annual vesting percentage			25.00%
Stock incentive plan, vesting period			4 years
Employee Stock Purchase Plan Twenty Fourteen
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock incentive plan, shares authorized			225,000
Percentage of compensation eligible for purchase of stock			15.00%
Maximum value of stock employee is permitted to purchase in any calendar year \| $			$ 25,000
Stock purchased by eligible employee			29,854	41,987
Maximum \| Stock Incentive Plan 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock incentive plan, shares authorized					4,761,566
Maximum \| Stock Incentive Plan 2021 \| Equity Option
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock incentive plan, shares authorized			3,500,000
Maximum \| Employee Stock Purchase Plan Twenty Fourteen
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock purchased by eligible employee, price per share \| $ / shares			$ 2.91	$ 2.01
Minimum \| Employee Stock Purchase Plan Twenty Fourteen
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock purchased by eligible employee, price per share \| $ / shares			$ 2.44	$ 1.38
Callcap Acquisition
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Business acquisition, percentage of voting interests acquired		100.00%
Cash paid for business acquisition \| $		$ 25,000,000
Sonar Acquisition
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Business acquisition, percentage of voting interests acquired	100.00%
Cash paid for business acquisition \| $	$ 8,500,000
Class B
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Common stock, shares authorized			125,000,000	125,000,000
Votes per share \| Vote			1
Number of shares authorized to be repurchased						3,000,000
Total Share Repurchase Amount \| $				$ 10,800,000
Total Number of Shares Repurchased				5,000,000
Class B \| Employee Stock Purchase Plan Twenty Fourteen
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Common stock purchase price as a percentage of fair value			95.00%
Class B \| Maximum \| Stock Incentive Plan 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock incentive plan, shares authorized			2,000,000
Class B \| Callcap Acquisition
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock issued during the period, shares		3,400,000
Common stock issuance period		4 years
Class B \| Sonar Acquisition
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock issued during the period, shares	1,000,000.0
Common stock issuance period	3 years
Class B \| Sonar Acquisition \| Maximum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Future earnout consideration, shares	389,000
Class B \| Edenbrook Capital LLC [Member]
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Tender Offer Completed For Purchase of Share				10,000,000
Tender Offer Completed Value Per Share \| $ / shares				$ 2.15
Class A
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Common stock, shares authorized			12,500,000	12,500,000
Votes per share \| Vote			25

Stock-based Compensation Expense by Operating Expense (Detail) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	$ 2,674	$ 3,607
Service Costs
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	49	36
Sales and Marketing
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	870	1,041
Product Development
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	296	358
General and Administrative
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	$ 1,459	$ 2,172

Assumptions to Estimate Fair Value for Stock Options at Grant Date (Detail) - Time Vested Stock Options	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Risk-free interest rate, minimum	0.64%	0.17%
Risk-free interest rate, maximum	1.35%	1.22%
Expected volatility, minimum	50.00%	46.00%
Expected volatility, maximum	59.00%	54.00%
Weighted average expected volatility	55.00%	52.00%
Minimum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expected life (in years)	4 years	4 years
Maximum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expected life (in years)	6 years 3 months	6 years 3 months

Summary of Stock Option, Restricted Stock Award, and Restricted Stock Unit Activity (Detail) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Options and restricted stock available for grant, Beginning Balance	14,563,000
Options and restricted stock available for grant, increase to pool	2,056,000
Options granted	(1,008,000)
Options exercised	163,000
Options expired	439,000
Options forfeited	265,000
Options and restricted stock available for grant, Ending Balance	16,116,000	14,563,000
Options exercisable at December 31, 2021	1,888,000
Number of shares, Beginning Balance	3,460,000
Options granted, Shares	1,008,000
Options exercised, Shares	(163,000)
Options expired, Shares	(439,000)
Options forfeited, Shares	(265,000)
Number of shares, Ending Balance	3,601,000	3,460,000
Weighted average exercise price, Beginning Balance	$ 3.82
Options granted, Weighted average exercise price	2.61
Options exercised, Weighted average exercise price	2.73
Options expired, Weighted average exercise price	5.16
Options forfeited, Weighted average exercise price	3.01
Weighted average exercise price, Ending Balance	3.43	$ 3.82
Options exercisable at December 31, 2021	$ 4.10
Weighted average remaining contractual term	6 years 5 months 15 days	6 years 6 months
Weighted average remaining contractual term, Options exercisable at December 31, 2019	4 years 8 months 1 day
Aggregate intrinsic value, Outstanding	$ 360	$ 27
Aggregate intrinsic value, Options exercisable at December 31, 2021	$ 54
Restricted Stock
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Restricted stock granted	(615,000)
Restricted stock forfeited	253,000

Stock Compensation Activity (Detail) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Weighted average fair value of options granted	$ 1.21	$ 1.08
Intrinsic value of options exercised (in thousands)	$ 71
Restricted Stock
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Total grant date fair value of restricted stock vested (in thousands)	$ 1,786	$ 2,666

Summary Restricted Stock Awards and Restricted Stock Units Activity (Detail) - Restricted Stock	12 Months Ended
	Dec. 31, 2021 $ / shares shares
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unvested Shares, Beginning Balance \| shares	1,632,000
Granted, Shares \| shares	615,000
Vested, Shares \| shares	(476,000)
Forfeited, Shares \| shares	(253,000)
Unvested Shares, Ending Balance \| shares	1,518,000
Weighted average grant date fair value, Beginning Balance \| $ / shares	$ 3.18
Granted, Weighted average grant date fair value \| $ / shares	2.54
Vested, Weighted average grant date fair value \| $ / shares	3.77
Forfeited, Weighted average grant date fair value \| $ / shares	2.80
Weighted average grant date fair value, Ending Balance \| $ / shares	$ 2.80

401(k) Savings Plan - Additional Information (Detail) - USD ($)	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Postemployment Benefits [Abstract]
Cash Contributions	$ 220,000	$ 230,000

Segment Reporting and Geographic Information - Additional Information (Detail) - Segment	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Segment Reporting [Abstract]
Number of operating segments	1	1

Revenues by Geographic Region (Detail) - Geographic Concentration Risk - Revenue	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Segment Reporting Information
Revenues by geographic region	100.00%	100.00%
United States
Segment Reporting Information
Revenues by geographic region	99.00%	98.00%
Canada
Segment Reporting Information
Revenues by geographic region	1.00%	2.00%

Identifiable Intangible Assets from Acquisitions - Additional Information (Detail) - USD ($)	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020	Mar. 31, 2020
Finite Lived Intangible Assets [Line Items]
Pre-tax non-cash impairment totaling	$ 4,959,000	$ 4,959,000
Amortization of intangible assets from acquisitions	4,481,000	5,331,000
Estimated amortization expense in 2022	2,100,000
Estimated amortization expense in 2023	2,000,000.0
Estimated amortization expense in 2024	602,000
Customer Relationships
Finite Lived Intangible Assets [Line Items]
Pre-tax non-cash impairment totaling	$ 3,430,000	3,430,000	$ 5,000,000.0
Weighted average useful life	5 years
Technologies
Finite Lived Intangible Assets [Line Items]
Pre-tax non-cash impairment totaling	$ 1,062,000	1,062,000	5,000,000.0
Technologies \| Minimum
Finite Lived Intangible Assets [Line Items]
Weighted average useful life	3 years
Technologies \| Maximum
Finite Lived Intangible Assets [Line Items]
Weighted average useful life	5 years
Non-compete Agreements
Finite Lived Intangible Assets [Line Items]
Pre-tax non-cash impairment totaling	$ 346,000	346,000	5,000,000.0
Non-compete Agreements \| Minimum
Finite Lived Intangible Assets [Line Items]
Weighted average useful life	1 year
Non-compete Agreements \| Maximum
Finite Lived Intangible Assets [Line Items]
Weighted average useful life	3 years
Tradenames
Finite Lived Intangible Assets [Line Items]
Pre-tax non-cash impairment totaling	$ 121,000	$ 121,000	$ 5,000,000.0
Weighted average useful life	2 years

Identifiable Intangible Assets from Acquisitions - Summary of Identifiable Intangible Assets from Acquisitions (Detail) - USD ($) $ in Thousands	Dec. 31, 2021	Dec. 31, 2020	Mar. 31, 2020
Acquired Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 26,530	$ 26,530
Accumulated Amortization	(16,857)	(12,375)
Impairment	(4,959)	(4,959)
Net Carrying Amount	4,714	9,196
Customer Relationships
Acquired Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	13,018	13,018
Accumulated Amortization	(6,679)	(4,693)
Impairment	(3,430)	(3,430)	$ (5,000)
Net Carrying Amount	2,909	4,895
Technologies
Acquired Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	9,369	9,369
Accumulated Amortization	(6,905)	(4,731)
Impairment	(1,062)	(1,062)	(5,000)
Net Carrying Amount	1,402	3,576
Non-compete Agreements
Acquired Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	3,409	3,409
Accumulated Amortization	(2,660)	(2,413)
Impairment	(346)	(346)	(5,000)
Net Carrying Amount	403	650
Tradenames
Acquired Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	734	734
Accumulated Amortization	(613)	(538)
Impairment	(121)	(121)	$ (5,000)
Net Carrying Amount	$ 0	$ 75

Goodwill - Additional Information (Detail) - USD ($)	3 Months Ended	12 Months Ended
Goodwill - Additional Information (Detail) - USD ($)	Mar. 31, 2020	Dec. 31, 2021	Dec. 31, 2020
Goodwill And Intangible Assets Disclosure [Abstract]
Goodwill		$ 17,558,000	$ 17,558,000
Adjustment to goodwill		$ 0	0
Goodwill impairment loss	$ 14,700,000		$ 14,688,000

Discontinued Operations - Additional Information (Details) - USD ($)	3 Months Ended	12 Months Ended
	Sep. 30, 2021	Dec. 31, 2021	Dec. 31, 2020
Income Statement Balance Sheet And Additional Disclosures By Disposal Groups Including Discontinued Operations [Line Items]
Received cash consideration at closing		$ 2,300,000
Percentage of issuance of equity interest	10.00%
Options forfeited		265,000
Disposal of assets, description		The Company received cash consideration at closing of approximately $2.3 million. No gain or loss on the sale of discontinued operations was recognized in the Consolidated Statement of Operations as it was sold to a related party. The net consideration received from the sale is recognized in the Company’s Consolidated Statements of Stockholder’s Equity. The sale also includes (i) contingent consideration based on the achievement of certain revenue and thresholds from the Call Marketplace, Local Leads Platform and the purchaser’s total business; (ii) certain contingent sale transaction consideration; (iii) shares of Class B common stock in the purchaser equal to the issuance of a 10% equity interest; and (iv) the cancellation of Company stock options for 1.5 million shares currently held by two officers of the Company who are involved in the transaction
Support services fees		$ 6,600,000	$ 1,000,000
Accounts payable		1,363,000	2,424,000
Proceeds from sale of equity investment	$ 400,000	400,000
Accounts Payable
Income Statement Balance Sheet And Additional Disclosures By Disposal Groups Including Discontinued Operations [Line Items]
Accounts payable		$ 630,000
Other Assets,Net
Income Statement Balance Sheet And Additional Disclosures By Disposal Groups Including Discontinued Operations [Line Items]
Investment balance			$ 341,000
Two Officers
Income Statement Balance Sheet And Additional Disclosures By Disposal Groups Including Discontinued Operations [Line Items]
Options forfeited		1,500,000
Class B
Income Statement Balance Sheet And Additional Disclosures By Disposal Groups Including Discontinued Operations [Line Items]
Percentage of issuance of equity interest		10.00%

Discontinued Operations - Schedule of Divested Assets Discontinued Operations (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2020 USD ($)
Income Statement Balance Sheet And Additional Disclosures By Disposal Groups Including Discontinued Operations [Line Items]
Revenue	$ 40,551
Service costs	30,972
General and administrative	718
Total operating expenses	35,400
Impairment of goodwill	469
Income from operations	4,682
Interest expense and other, net	1
Loss from discontinued operations before provision for income taxes	4,681
Income tax (benefit)	(1,109)
Total income from discontinued operations	3,572
Sales and Marketing
Income Statement Balance Sheet And Additional Disclosures By Disposal Groups Including Discontinued Operations [Line Items]
Sales and marketing	1,801
Product Development
Income Statement Balance Sheet And Additional Disclosures By Disposal Groups Including Discontinued Operations [Line Items]
Sales and marketing	$ 1,909

CARES Act Loans and Foreign Wage Subsidy - Additional Information (Detail) - USD ($)	3 Months Ended		12 Months Ended
	Sep. 30, 2021	Jun. 30, 2020	Dec. 31, 2021	Dec. 31, 2020
Gain on extinguishment			$ 5,185,000
Reductions to Payroll Expenses Under Foreign Wage Subsidy			$ 444,000	$ 415,000
CARES Act
Proceeds from promissory notes		$ 5,300,000		$ 5,100,000
Maturity period of loan			2 years
Interest rate on loan			1.00%
Debt Instrument, Description			The terms of the Loans are two years with maturity dates in the second quarter of 2022 and they contain a fixed annual interest rate of 1%. In the third quarter of 2021, we were legally release from our obligation as our application was approved by the SBA. We recognized a gain on extinguishment of $5.2 million in the Condensed Consolidated Statement of Operations
Gain on extinguishment	$ 5,200,000

- Definition

Identification of the lender and information about a contractual promise to repay a short-term or long-term obligation, which includes borrowings under lines of credit, notes payable, commercial paper, bonds payable, debentures, and other contractual obligations for payment. This may include rationale for entering into the arrangement, significant terms of the arrangement, which may include amount, repayment terms, priority, collateral required, debt covenants, borrowing capacity, call features, participation rights, conversion provisions, sinking-fund requirements, voting rights, basis for conversion if convertible and remarketing provisions. The description may be provided for individual debt instruments, rational groupings of debt instruments, or by debt in total.

+ References + Details

Interest and Other- Summary of Interest Income and Other (Detail) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
Other Income And Expenses [Abstract]
Interest Income & Foreign Currency	$ 3	$ 137
Interest Expense	(37)	(30)
Other	2,487	16
Total	$ 2,453	$ 123

Interest and Other - Additional Information (Detail) $ in Millions	3 Months Ended
	Jun. 30, 2021 USD ($)
Other Income And Expenses [Abstract]
Contractual settlement of upside payment received	$ 2.5