0000950170-24-120081 | 10-Q | XBRL Viewer

Net Loss Per Share

9 Months Ended

Sep. 30, 2024

Note 7: Net Loss Per Share

The Company computes net loss per share of Class A and Class B common stock using the two class method. Under the provisions of the two class method, basic net loss per share is computed by dividing net loss applicable to common stockholders by the weighted average number of common shares outstanding during the year. Diluted net loss per share is computed by dividing net loss applicable to common stockholders by the weighted average number of common and dilutive common equivalent shares outstanding during the period. The computation of the diluted net loss per share of Class B common stock assumes the conversion of Class A common stock to Class B common stock, while the diluted net loss per share of Class A common stock does not assume the conversion of those shares.

In accordance with the two class method, the undistributed earnings (losses) for each year are allocated based on the contractual participation rights of the Class A and Class B common shares and the restricted shares as if the earnings for the year had been distributed. Considering the terms of the Company’s charter which provides that, if and when dividends are declared on its common stock in accordance with Delaware General Corporation Law, equivalent dividends shall be paid with respect to the shares of Class A common stock and Class B common stock and that both classes of common stock have identical dividend rights and would share equally in the Company’s net assets in the event of liquidation, the Company has allocated undistributed earnings (losses) on a proportionate basis.

Instruments granted in unvested share-based payment awards that contain nonforfeitable rights to dividends or dividend equivalents, whether paid or unpaid, are participating securities prior to vesting. As such, the Company’s restricted stock awards are considered participating securities for purposes of calculating earnings per share.

The following table presents the computation of basic net loss per share applicable to common stockholders for the periods ended:


	Three Months Ended September 30,
	2024						2023
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Basic net loss per share:
Numerator:
Net loss applicable to common stockholders	$	(90	)	$	(741	)	$	(169	)	$	(1,378	)
Denominator:
Weighted average number of shares outstanding - basic		4,661			38,539			4,661			38,103
Basic net loss per share applicable to common stockholders	$	(0.02	)	$	(0.02	)	$	(0.04	)	$	(0.04	)


	Nine Months Ended September 30,
	2024						2023
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Basic net loss per share:
Numerator:
Net loss applicable to common stockholders	$	(328	)	$	(2,709	)	$	(960	)	$	(7,807	)
Denominator:
Weighted average number of shares outstanding - basic		4,661			38,445			4,661			37,927
Basic net loss per share applicable to common stockholders	$	(0.07	)	$	(0.07	)	$	(0.21	)	$	(0.21	)

The following table presents the computation of diluted net loss per share applicable to common stockholders for the periods ended:


	Three Months Ended September 30,
	2024						2023
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Diluted net loss per share:
Numerator:
Net loss applicable to common stockholders	$	(90	)	$	(741	)	$	(169	)	$	(1,378	)
Reallocation of net loss for Class A to Class B shares		—			(90	)		—			(169	)
Diluted net loss applicable to common stockholders:	$	(90	)	$	(831	)	$	(169	)	$	(1,547	)
Denominator:
Weighted average number of shares outstanding - basic		4,661			38,539			4,661			38,103
Conversion of Class A to B common shares outstanding		—			4,661			—			4,661
Weighted average number of shares outstanding - diluted		4,661			43,200			4,661			42,764
Diluted net loss per share applicable to common stockholders	$	(0.02	)	$	(0.02	)	$	(0.04	)	$	(0.04	)

Anti-dilutive securities		—			6,316			—			4,317


	Nine Months Ended September 30,
	2024						2023
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Diluted net loss per share:
Numerator:
Net loss applicable to common stockholders	$	(328	)	$	(2,709	)	$	(960	)	$	(7,807	)
Reallocation of net loss for Class A to Class B shares		—			(328	)		—			(960	)
Diluted net loss applicable to common stockholders:	$	(328	)	$	(3,037	)	$	(960	)	$	(8,767	)
Denominator:
Weighted average number of shares outstanding - basic		4,661			38,445			4,661			37,927
Conversion of Class A to B common shares outstanding		—			4,661			—			4,661
Weighted average number of shares outstanding - diluted		4,661			43,106			4,661			42,588
Diluted net loss per share applicable to common stockholders	$	(0.07	)	$	(0.07	)	$	(0.21	)	$	(0.21	)

Anti-dilutive securities		—			5,621			—			4,402

Concentrations (Tables)

9 Months Ended

Sep. 30, 2024

Risks and Uncertainties [Abstract]

Schedules of Consolidated Revenue and Outstanding Receivable

The Company has one customer that generally represents more than 10% of consolidated revenue. The table below sets forth the percentage of the Company's consolidated revenue that was attributed to this customer for the periods presented below:


	Three Months Ended September 30,						Nine Months Ended September 30,
(In Percentages)	2024			2023			2024			2023
Customer A		9	%		12	%		10	%		11	%

The Company has one customer that represents more than 10% of consolidated accounts receivable. The Company also has a significant concentration of credit risk arising from receivables due from a network of independent dealers that is above the 10% threshold. These dealers, while independently operated, sell the same brands and collectively represent a substantial portion of the Company's receivables. The table below sets forth the percentage of the Company's outstanding receivable balance that was attributed to this customer, and attributed to the aggregated balance due from the independent dealer network, as of the periods presented below:


	September 30,			December 31,
(In Percentages)	2024			2023
Concentration type:
Customer A		19	%		21	%
Independent dealer network A		13	%		16	%

Identifiable Intangible Assets from Acquisitions - Summary of Identifiable Intangible Assets from Acquisitions (Detail) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Acquired Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 26,530	$ 26,530
Accumulated Amortization	(21,421)	(20,969)
Impairment	(4,959)	(4,959)
Net Carrying Amount	151	602
Customer Relationships
Acquired Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	13,018	13,018
Accumulated Amortization	(9,588)	(9,588)
Impairment	(3,430)	(3,430)
Technologies
Acquired Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	9,369	9,369
Accumulated Amortization	(8,190)	(7,839)
Impairment	(1,062)	(1,062)
Net Carrying Amount	117	468
Non-compete Agreements
Acquired Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	3,409	3,409
Accumulated Amortization	(3,030)	(2,929)
Impairment	(346)	(346)
Net Carrying Amount	34	134
Trade Names
Acquired Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	734	734
Accumulated Amortization	(613)	(613)
Impairment	$ (121)	$ (121)

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Cash flows from operating activities:
Net loss applicable to common stockholders	$ (3,037)	$ (8,767)
Adjustments to reconcile net loss to net cash used in operating activities:
Amortization and depreciation	1,872	3,126
Allowance for credit losses	(135)	209
Deferred income taxes	3
Loss on the disposal of capital assets		192
Stock-based compensation	1,281	1,907
Change in assets and liabilities:
Accounts receivable, net	(231)	53
Prepaid expenses, other current assets and other assets	102	(276)
Accounts payable	(767)	(860)
Accrued compensation, other accrued, and other liabilities	(712)	(1,563)
Deferred revenue and deposits	(355)	(170)
Net cash used in operating activities	(1,979)	(6,149)
Cash flows from investing activities:
Purchases of property and equipment	(264)	(524)
Proceeds from sales of property and equipment		66
Net cash used in investing activities	(264)	(458)
Cash flows from financing activities:
Proceeds from exercises of stock options, issuance and vesting of restricted stock and employee stock purchase plan, net		22
Repayments under finance lease liabilities and related obligations	(286)	(172)
Net cash used in financing activities	(286)	(150)
Net decrease in cash and cash equivalents	(2,529)	(6,757)
Cash and cash equivalents at beginning of period	14,607	20,474
Cash and cash equivalents at end of period	12,078	13,717
Supplemental disclosure of cash flow information:
Cash paid for income taxes	65	70
Cash paid for interest	96	$ 90
Non-cash purchases of property and equipment	$ 434

Description of Business and Basis of Presentation (Policies)

9 Months Ended

Sep. 30, 2024

Accounting Policies [Abstract]

Description of Business

Marchex, Inc. ("Marchex" or the “Company”) harnesses the power of artificial intelligence ("AI") and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution.

Basis of Presentation

The accompanying Condensed Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States ("U.S. GAAP") and pursuant to the rules and regulations of the Securities and Exchange Commission ("SEC"). Certain information and note disclosures normally included in annual financial statements prepared in accordance with U.S. GAAP have been condensed or omitted pursuant to those rule and regulations, although the Company believes that the disclosures made are adequate to make the information not misleading.

The preparation of our Condensed Consolidated Financial Statements requires management to make estimates and assumptions that affect the amounts of assets and liabilities and disclosures of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. The Company has used estimates related to several financial statement amounts, including revenues, the allowance for credit losses, useful lives for property and equipment and intangible assets, valuation of intangible assets, the fair value of stock option awards, the impairment of goodwill, and the valuation allowance for deferred tax assets. Actual results could differ from those estimates.

Recent Accounting Pronouncement Not Yet Effective

Recent Accounting Pronouncements Not Yet Effective

In November 2023, the FASB issued ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures (“ASU 2023-07”), which requires public entities to disclose information about their reportable segments’ significant expenses on an interim and annual basis. In addition, the amendments clarify circumstances in which an entity can disclose multiple segment measures of profit or loss, provides new segment disclosure requirements for entities with a single reportable segment and contains other disclosure requirements. ASU 2023-07 is effective for fiscal years beginning after December 15, 2023 and interim periods within fiscal years beginning after December 15, 2024, thus it will be effective for our annual reporting period ending December 31, 2024, and for quarterly periods thereafter, with early adoption permitted. The Company is currently assessing the impact of this ASU on its disclosures within the Condensed Consolidated Financial Statements.

In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures ("ASU 2023-09"), which requires disclosure of disaggregated income taxes paid, prescribes standardized categories for the components of the effective tax rate reconciliation, and modifies other income tax-related disclosures. ASU 2023-09 may be applied on a prospective basis and is effective for annual periods beginning after December 15, 2024, thus it will be effective for our annual reporting period ending December 31, 2025, with early adoption permitted. While we are still evaluating the specific impacts of adoption, we anticipate this guidance may have an impact on our annual income tax disclosures but not on our annual Consolidated Financial Statements.

Revenue Recognition

The Company’s AI-powered conversational analytics technology platform provides data and insights into the conversations our clients are having with their customers across phone, text and other communication channels. Our tools enable brands to personalize customer interactions in order to accelerate sales and capture more opportunities to grow their business. The Company generates revenue from its conversational analytics technology platform when customers pay the Company a fee for call, text, or other communication related data elements they receive from calls or texts or for each phone number tracked based on a pre-negotiated rate. Revenue is recognized as services are provided over time, which is generally measured by the delivery of each call/text or call/text related data element or each phone number tracked.

The majority of the Company’s customers are invoiced on a monthly basis following the month of the delivery of services and are required to make payments under standard credit terms. Net accounts receivable, including unbilled accounts receivable, consists of the following:


	September 30,			December 31,
(In Thousands)	2024			2023
Accounts receivable:
Billed	$	6,221		$	6,102
Unbilled		1,636			1,523
Allowance for expected credit losses		(97	)		(231	)
Accounts receivable, net	$	7,760		$	7,394

Customer payments received in advance of revenue recognition are considered contract liabilities and are recorded as deferred revenue. The deferred revenue balance and revenue recognized that was included in these contract liabilities at the beginning of the period consists of the following:


	September 30,		December 31,
(In Thousands)	2024		2023
Deferred revenue and deposits	$	859	$	1,214

Revenue recognized in the period from contract liability at beginning of period	$	1,127

The Company’s incremental direct costs of obtaining a contract, which consist primarily of sales incentive compensation including commissions, are generally deferred and amortized to sales and marketing expense over the estimated life of the relevant customer relationship of approximately 24 months and are subject to being monitored every period to reflect any significant change in assumptions. The Company’s contract acquisition costs are included in Other assets, net in the Condensed Consolidated Balance Sheets and consist of the following:


	September 30,			December 31,
(In Thousands)	2024			2023
Contract assets:
Gross balance	$	3,049		$	1,920
Accumulated amortization		(2,014	)		(1,634	)
Contract assets, net	$	1,035		$	286

Stock-Based Compensation

The Company grants stock-based awards, including stock options, restricted stock awards, and restricted stock units. The Company measures stock-based compensation cost at the grant date based on the fair value of the award and recognizes it as expense over the vesting or service period, as applicable, of the stock-based award using the straight-line method. The Company accounts for forfeitures as they occur. Stock-based compensation expense has been included in the same lines as compensation paid to the same employees in the Condensed Consolidated Statements of Operations.

- Definition

Disclosure of accounting policy for award under share-based payment arrangement. Includes, but is not limited to, methodology and assumption used in measuring cost.

+ References

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+ Details

Identifiable Intangible Assets from Acquisitions - Additional Information (Detail)	9 Months Ended
	Sep. 30, 2024
Minimum
Finite Lived Intangible Assets [Line Items]
Weighted average useful life	1 year
Maximum
Finite Lived Intangible Assets [Line Items]
Weighted average useful life	5 years

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Revenue Recognition - Summary of Contract Liabilities (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Deferred revenue and deposits	$ 859	$ 1,214
Revenue recognized in the period from contract liability at beginning of period	$ 1,127

Commitments, Contingencies, and Taxes

9 Months Ended

Sep. 30, 2024

Commitments Contingencies Taxes And Other [Abstract]

Commitments, Contingencies, and Taxes

Note 10: Commitments, Contingencies, and Taxes

Commitments

The Company has commitments for future payments related to office facilities and financed equipment leases, as well as other contractual obligations primarily related to minimum payments due to outside service providers. For information regarding the Company's lease commitments, see Note 9, Leases of the Notes to the Condensed Consolidated Financial Statements.

Future minimum payments on the Company's other contractual obligations are approximately as follows:


(In Thousands)
2024	$	1,155
2025		6,283
2026		3,803
2027		1,111
2028 and thereafter		—
Total minimum payments	$	12,352

Contingencies

The Company from time to time is a party to disputes and legal and administrative proceedings arising from the ordinary course of business. We could become in the future subject to legal proceedings, governmental investigations, and claims in the ordinary course of business, including employment claims, contract-related claims, and claims of alleged infringement of third-party patents, trademarks, and other intellectual property rights. Such claims, even if not meritorious, could force us to expend significant financial and managerial resources and could be material.

In certain agreements, the Company has agreed to indemnification provisions of varying scope and terms with customers, vendors and other parties with respect to certain matters, including, but not limited to, losses arising out of the Company’s breach of agreements or representations and warranties made by the Company, services to be provided by the Company and intellectual property infringement claims made by third parties. As a result of these provisions, the Company may from time to time provide certain levels of financial support to contract parties to seek to minimize the impact of any associated litigation in which they may be involved. To date, there have been no known events or circumstances that have resulted in any material costs related to these indemnification provisions and no liabilities therefore have been recorded in the accompanying Condensed Consolidated Financial Statements. However, the maximum potential amount of the future payments the Company could be required to make under these indemnification provisions could be material.

On October 21, 2022, the Shareholder Representatives for the former shareholders of Telmetrics, Inc. (an entity acquired by the Company in 2018) filed litigation against the Company in the U.S. District Court for the District of Delaware. The plaintiffs are asserting claims under a share purchase agreement and escrow agreement regarding entitlement to an earnout of up to $3.0 million and $1.0 million that was placed in escrow to secure indemnification obligations. On March 22, 2023, the plaintiffs filed an amended complaint also seeking substantial punitive damages, followed by a second amended complaint on May 9, 2023. On June 7, 2023, the Company filed a motion to compel arbitration and/or dismiss the second amended complaint. The plaintiffs filed a responsive brief on July 5, 2023, and the Company filed a reply brief on July 26, 2023. On February 2, 2024, the Magistrate Judge issued a report and recommendation advising the U.S. District Court Judge to dismiss certain claims from the second amended complaint and to allow other claims to proceed to discovery. The parties filed objections to the report and recommendation on February 16, 2024. On July 17, 2024, the U.S. District Court Judge adopted portions of the Magistrate Judge's recommendation. The parties are preparing to commence the discovery phase. While we believe we have meritorious defenses to this lawsuit and are vigorously defending against it, litigation is inherently uncertain and we cannot currently predict the ultimate outcome of this matter.

While any litigation contains an element of uncertainty, the Company is not aware of any legal proceedings or claims which are pending that the Company believes, based on current knowledge, will have, individually or taken together, a material adverse effect on the Company’s financial condition, results of operations or liquidity.

Taxes

The Company regularly reviews deferred tax assets to assess whether it is more likely than not that its deferred tax assets will be realized and, if necessary, establishes a valuation allowance for portions of such assets to reduce the carrying value. In assessing whether it is more likely than not that the Company’s deferred tax assets will be realized, factors considered included: historical taxable income, historical trends related to customer usage rates, projected revenues and expenses, macroeconomic conditions, issues facing the industry, existing contracts, the Company’s ability to project future results and any appreciation of its other assets. The ultimate realization of deferred tax assets depends on the generation of future taxable income during the periods in which those temporary differences are deductible. The Company considered the future reversal of deferred tax liabilities, carryback potential, projected taxable income, and tax planning strategies as well as its history of taxable income or losses in the relevant jurisdictions in making this assessment. Based on the level of historical taxable losses and the uncertainty of projections for future taxable income over the periods for which the deferred tax assets are deductible, with the exception of certain insignificant foreign deferred tax assets, the Company concluded that it is not more likely than not that the gross deferred tax assets will be realized and, accordingly, recorded 100% valuation allowance against these deferred tax assets as of September 30, 2024 and December 31, 2023.

From time to time, various state, federal and other jurisdictional tax authorities undertake audits of the Company and its filings. In evaluating the exposure associated with various tax filing positions, the Company on occasion accrues charges for uncertain positions. Resolution of uncertain tax positions will impact the Company’s effective tax rate when settled. The Company does not have any significant accruals for uncertain tax positions including interest or penalties. The provision for income taxes includes the impact of contingency provisions and changes to contingencies that are considered appropriate. The Company files U.S. federal, certain U.S. states, and certain foreign tax returns. Generally, U.S. federal, U.S. state, and foreign tax returns filed for years after 2013 are within the statute of limitations and are subject to review and adjustment by the Internal Revenue Service.

Fair Value of Financial Instruments - Fair Vale of Cash and Cash Equivalents (Detail) - Level 1 - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Fair Value Balance Sheet Grouping Financial Statement Captions [Line Items]
Total cash and cash equivalents	$ 12,078	$ 14,607
Cash
Fair Value Balance Sheet Grouping Financial Statement Captions [Line Items]
Total cash and cash equivalents	6,939	9,510
Mutual Fund
Fair Value Balance Sheet Grouping Financial Statement Captions [Line Items]
Total cash and cash equivalents	$ 5,139	$ 5,097

Stockholders' Equity

9 Months Ended

Sep. 30, 2024

Share-Based Payment Arrangement [Abstract]

Stockholders' Equity

Note 6: Stockholders' Equity

Common Stock

In November 2014, the Company’s board of directors authorized a new share repurchase program (the “2014 Repurchase Program”), which supersedes and replaces any prior repurchase programs. Under the 2014 Repurchase Program, the Company is authorized to repurchase up to 3 million shares of the Company’s Class B common stock in the aggregate through open market and privately negotiated transactions, at such times and in such amounts as the Company deems appropriate. Repurchases may also be made under a Rule 10b5-1 plan, which would permit shares to be repurchased when the Company might otherwise be precluded from doing so under insider trading laws. The timing and actual number of shares repurchased will depend on a variety of factors including price, corporate and regulatory requirements, capital availability, and other market conditions. The 2014 Repurchase Program does not have an expiration date and may be expanded, limited or terminated at any time without prior notice. The Company made no repurchases under the 2014 Repurchase Program during the three and nine months ended September 30, 2024 and 2023. Shares repurchased but not yet retired by the Company are classified as Treasury stock on the Condensed Consolidated Balance Sheets before retirement.

Stock-based Compensation Plans

Stock-based compensation expense was included in the following operating expense categories for the periods presented below:


	Three Months Ended September 30,					Nine Months Ended September 30,
(In Thousands)	2024		2023			2024		2023
Service costs	$	8	$	—		$	14	$	—
Sales and marketing		41		89			217		580
Product development		13		(39	)		35		94
General and administrative		349		357			1,015		1,233
Total stock-based compensation	$	411	$	407		$	1,281	$	1,907

The Company uses the Black-Scholes option pricing model to estimate the per share fair value of stock option grants with time-based vesting. The Black-Scholes model relies on a number of key assumptions to calculate estimated fair values. For the three and nine months ended September 30, 2024 and 2023, the expected life of each award granted was determined based on historical experience with similar awards, giving consideration to contractual terms, anticipated exercise patterns, and vesting schedules. Expected volatility is based on historical volatility levels of the Company’s Class B common stock. The risk-free interest rate is based on the implied yield currently available on U.S. Treasury issues with terms approximately equal to the expected life of the option. The Company uses an expected annual dividend yield in consideration of the Company’s common stock dividend payments, which we consider to be zero.

The following weighted average assumptions were used in determining the fair value of time-vested stock option grants for the periods presented:


	Three Months Ended September 30,		Nine Months Ended September 30,
	2024	2023	2024	2023
Expected life (in years)	4.00 - 6.25	4.00 - 6.25	4.00 - 6.25	4.00 - 6.25
Risk-free interest rate	3.93% - 4.08%	4.61% - 4.70%	3.93% - 4.43%	3.58% - 4.70%
Expected volatility	57% - 59%	56% - 64%	57% - 64%	53% - 64%

Stock option activity during the nine months ended September 30, 2024 is summarized as follows:


	Options (in thousands)			Weighted average exercise price of options		Weighted average remaining contractual term (in years)
Balance at December 31, 2023		5,395		$	2.21		7.39
Options granted		1,730			1.58
Options forfeited		(164	)		1.65
Options expired		(161	)		7.36
Options exercised		—
Balance at September 30, 2024		6,800		$	1.93		8.00

Restricted stock award and restricted stock unit activity during the nine months ended September 30, 2024 is summarized as follows:


	Shares/ Units (In Thousands)			Weighted Average Grant Date Fair Value
Unvested at December 31, 2023		782		$	1.94
Granted		—			—
Vested		(358	)		1.96
Forfeited		(15	)		1.46
Unvested at September 30, 2024		409		$	2.04

Commitments, Contingencies, and Taxes - Additional Information (Detail) - USD ($) $ in Millions	Oct. 21, 2022	Sep. 30, 2024	Dec. 31, 2023
Loss Contingencies [Line Items]
Percentage of valuation allowance		100.00%	100.00%
Share Purchase Agreement
Loss Contingencies [Line Items]
Loss contingency, maximum earnout amount	$ 3.0
Escrow Agreement
Loss Contingencies [Line Items]
Loss contingency, maximum earnout amount	$ 1.0

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Commitments, Contingencies, and Taxes (Tables)

9 Months Ended

Sep. 30, 2024

Commitments Contingencies Taxes And Other [Abstract]

Future Minimum Payments on Other Contractual Obligations

Future minimum payments on the Company's other contractual obligations are approximately as follows:


(In Thousands)
2024	$	1,155
2025		6,283
2026		3,803
2027		1,111
2028 and thereafter		—
Total minimum payments	$	12,352

Net Loss Per Share (Tables)

9 Months Ended

Sep. 30, 2024

Earnings Per Share [Abstract]

Computation of Net Loss Per Share Basic and Diluted

The following table presents the computation of basic net loss per share applicable to common stockholders for the periods ended:


	Three Months Ended September 30,
	2024						2023
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Basic net loss per share:
Numerator:
Net loss applicable to common stockholders	$	(90	)	$	(741	)	$	(169	)	$	(1,378	)
Denominator:
Weighted average number of shares outstanding - basic		4,661			38,539			4,661			38,103
Basic net loss per share applicable to common stockholders	$	(0.02	)	$	(0.02	)	$	(0.04	)	$	(0.04	)


	Nine Months Ended September 30,
	2024						2023
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Basic net loss per share:
Numerator:
Net loss applicable to common stockholders	$	(328	)	$	(2,709	)	$	(960	)	$	(7,807	)
Denominator:
Weighted average number of shares outstanding - basic		4,661			38,445			4,661			37,927
Basic net loss per share applicable to common stockholders	$	(0.07	)	$	(0.07	)	$	(0.21	)	$	(0.21	)

The following table presents the computation of diluted net loss per share applicable to common stockholders for the periods ended:


	Three Months Ended September 30,
	2024						2023
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Diluted net loss per share:
Numerator:
Net loss applicable to common stockholders	$	(90	)	$	(741	)	$	(169	)	$	(1,378	)
Reallocation of net loss for Class A to Class B shares		—			(90	)		—			(169	)
Diluted net loss applicable to common stockholders:	$	(90	)	$	(831	)	$	(169	)	$	(1,547	)
Denominator:
Weighted average number of shares outstanding - basic		4,661			38,539			4,661			38,103
Conversion of Class A to B common shares outstanding		—			4,661			—			4,661
Weighted average number of shares outstanding - diluted		4,661			43,200			4,661			42,764
Diluted net loss per share applicable to common stockholders	$	(0.02	)	$	(0.02	)	$	(0.04	)	$	(0.04	)

Anti-dilutive securities		—			6,316			—			4,317


	Nine Months Ended September 30,
	2024						2023
(In Thousands, Except Per Share Amounts)	Class A			Class B			Class A			Class B
Diluted net loss per share:
Numerator:
Net loss applicable to common stockholders	$	(328	)	$	(2,709	)	$	(960	)	$	(7,807	)
Reallocation of net loss for Class A to Class B shares		—			(328	)		—			(960	)
Diluted net loss applicable to common stockholders:	$	(328	)	$	(3,037	)	$	(960	)	$	(8,767	)
Denominator:
Weighted average number of shares outstanding - basic		4,661			38,445			4,661			37,927
Conversion of Class A to B common shares outstanding		—			4,661			—			4,661
Weighted average number of shares outstanding - diluted		4,661			43,106			4,661			42,588
Diluted net loss per share applicable to common stockholders	$	(0.07	)	$	(0.07	)	$	(0.21	)	$	(0.21	)

Anti-dilutive securities		—			5,621			—			4,402

Description of Business and Basis of Presentation

9 Months Ended

Sep. 30, 2024

Accounting Policies [Abstract]

Description of Business and Basis of Presentation

Note 1: Description of Business and Basis of Presentation

Description of Business

Marchex was incorporated in the state of Delaware on January 17, 2003.

Basis of Presentation

Recent Accounting Pronouncements Not Yet Effective

Stockholders' Equity - Assumptions to Estimate Fair Value for Stock Options at Grant Date (Detail) - Time Vested Stock Options	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Risk-free interest rate, minimum	3.93%	4.61%	3.93%	3.58%
Risk-free interest rate, maximum	4.08%	4.70%	4.43%	4.70%
Expected volatility, minimum	57.00%	56.00%	57.00%	53.00%
Expected volatility, maximum	59.00%	64.00%	64.00%	64.00%
Minimum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expected life (in years)	4 years	4 years	4 years	4 years
Maximum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expected life (in years)	6 years 3 months	6 years 3 months	6 years 3 months	6 years 3 months

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
-SubTopic 10
-Name Accounting Standards Codification
-Section 35
-Paragraph 1D
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480483/718-10-35-1D

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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-Name Accounting Standards Codification
-Section 35
-Paragraph 3
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480483/718-10-35-3

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (a)(1)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480429/718-10-50-2

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (a)(2)
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-URI https://asc.fasb.org/1943274/2147480429/718-10-50-2

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
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-Section 50
-Paragraph 2
-Subparagraph (a)(3)
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Reference 6: http://www.xbrl.org/2003/role/disclosureRef
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-Subparagraph (c)(1)(i)
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
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-Section 50
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Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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-Section 50
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-Subparagraph (c)(1)(iii)
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (c)(1)(iv)
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (c)(1)(iv)(01)
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-URI https://asc.fasb.org/1943274/2147480429/718-10-50-2

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (c)(1)(iv)(02)
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Reference 12: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (c)(1)(iv)(03)
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-URI https://asc.fasb.org/1943274/2147480429/718-10-50-2

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (c)(1)(iv)(04)
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-URI https://asc.fasb.org/1943274/2147480429/718-10-50-2

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (c)(2)(i)
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Reference 15: http://www.xbrl.org/2003/role/disclosureRef
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Reference 16: http://www.xbrl.org/2003/role/disclosureRef
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Reference 17: http://www.xbrl.org/2003/role/disclosureRef
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Reference 18: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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Reference 19: http://www.xbrl.org/2003/role/disclosureRef
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Reference 20: http://www.xbrl.org/2003/role/disclosureRef
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Reference 21: http://www.xbrl.org/2003/role/disclosureRef
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Reference 22: http://www.xbrl.org/2003/role/disclosureRef
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Reference 23: http://www.xbrl.org/2003/role/disclosureRef
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Reference 24: http://www.xbrl.org/2003/role/disclosureRef
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Reference 25: http://www.xbrl.org/2003/role/disclosureRef
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Reference 26: http://www.xbrl.org/2003/role/disclosureRef
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Reference 27: http://www.xbrl.org/2003/role/disclosureRef
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Reference 28: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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-Publisher FASB
-URI https://asc.fasb.org/1943274/2147480429/718-10-50-2

+ Details

Revenue Recognition - Summary of Contract Assets, Net (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Contract with Customer, Asset, after Allowance for Credit Loss [Abstract]
Gross balance	$ 3,049	$ 1,920
Accumulated amortization	(2,014)	(1,634)
Contract assets, net	$ 1,035	$ 286

Stockholders' Equity - Additional Information (Detail) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Nov. 30, 2014
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Common stock dividend payments			$ 0
Class B
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Number of shares authorized to be repurchased					3,000,000
2014 Share Repurchase Program
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock repurchased during period, shares	0	0	0	0

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

+ Details

- Definition

Number of shares that have been repurchased during the period and have not been retired and are not held in treasury. Some state laws may govern the circumstances under which an entity may acquire its own stock and prescribe the accounting treatment therefore. This element is used when state law does not recognize treasury stock.

+ References + Details

Property and Equipment (Tables)

9 Months Ended

Sep. 30, 2024

Property, Plant and Equipment [Abstract]

Property and Equipment

Property and equipment consisted of the following:


	September 30,			December 31,
(In Thousands)	2024			2023
Computer and other related equipment	$	1,131		$	1,012
Purchased and internally developed software		3,276			2,699
Furniture and fixtures		262			260
Construction in progress		25			25
	$	4,694		$	3,996
Less: accumulated depreciation and amortization		(2,627	)		(1,598	)
Property and equipment, net	$	2,067		$	2,398

Depreciation and amortization expense related to property and equipment was as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(In Thousands)	2024		2023		2024		2023
Depreciation and amortization expense	$	411	$	803	$	1,029	$	1,500

Concentrations

9 Months Ended

Sep. 30, 2024

Risks and Uncertainties [Abstract]

Concentrations

Note 4: Concentrations

The Company maintains substantially all of its cash and cash equivalents with two financial institutions.


	Three Months Ended September 30,						Nine Months Ended September 30,
(In Percentages)	2024			2023			2024			2023
Customer A		9	%		12	%		10	%		11	%


	September 30,			December 31,
(In Percentages)	2024			2023
Concentration type:
Customer A		19	%		21	%
Independent dealer network A		13	%		16	%

Identifiable Intangible Assets from Acquisitions (Tables)

9 Months Ended

Sep. 30, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Summary of Identifiable Intangible Assets from Acquisitions

Identifiable intangible assets from acquisitions consisted of the following:


	As of September 30, 2024
(In Thousands)	Gross Carrying Amount		Accumulated Amortization			Impairment			Net Carrying Amount
Customer relationships	$	13,018	$	(9,588	)	$	(3,430	)	$	—
Technologies		9,369		(8,190	)		(1,062	)		117
Non-compete agreements		3,409		(3,030	)		(346	)		34
Trade names		734		(613	)		(121	)		—
Total identifiable intangible assets from acquisitions	$	26,530	$	(21,421	)	$	(4,959	)	$	151


	As of December 31, 2023
(In Thousands)	Gross Carrying Amount		Accumulated Amortization			Impairment			Net Carrying Amount
Customer relationships	$	13,018	$	(9,588	)	$	(3,430	)	$	—
Technologies		9,369		(7,839	)		(1,062	)		468
Non-compete agreements		3,409		(2,929	)		(346	)		134
Trade names		734		(613	)		(121	)		—
Total identifiable intangible assets from acquisitions	$	26,530	$	(20,969	)	$	(4,959	)	$	602

Summary of Amortization of Intangibles from Acquisitions

The amortization of intangible assets is separately presented on the Condensed Consolidated Statement of Operations; if these amortization costs were not separately stated, they would be reported as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(In Thousands)	2024		2023		2024		2023
Components of amortization of intangibles from acquisitions:
Service costs	$	117	$	117	$	351	$	351
Sales and marketing		34		414		101		1,242
Total	$	151	$	531	$	452	$	1,593

Property and Equipment - Property and Equipment (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 4,694		$ 4,694		$ 3,996
Less: Accumulated depreciation and amortization	(2,627)		(2,627)		(1,598)
Property and equipment, net	2,067		2,067		2,398
Depreciation and amortization expense	411	$ 803	1,029	$ 1,500
Computer and Other Related Equipment
Property, Plant and Equipment [Line Items]
Property and equipment, gross	1,131		1,131		1,012
Purchased and Internally Developed Software
Property, Plant and Equipment [Line Items]
Property and equipment, gross	3,276		3,276		2,699
Furniture and Fixtures
Property, Plant and Equipment [Line Items]
Property and equipment, gross	262		262		260
Construction in Progress
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 25		$ 25		$ 25

Revenue Recognition (Tables)

9 Months Ended

Sep. 30, 2024

Revenue from Contract with Customer [Abstract]

Summary of Net Accounts Receivable, Including Unbilled Accounts Receivable


	September 30,			December 31,
(In Thousands)	2024			2023
Accounts receivable:
Billed	$	6,221		$	6,102
Unbilled		1,636			1,523
Allowance for expected credit losses		(97	)		(231	)
Accounts receivable, net	$	7,760		$	7,394

Summary of Contract Liabilities


	September 30,		December 31,
(In Thousands)	2024		2023
Deferred revenue and deposits	$	859	$	1,214

Revenue recognized in the period from contract liability at beginning of period	$	1,127

Summary of Contract Assets, Net


	September 30,			December 31,
(In Thousands)	2024			2023
Contract assets:
Gross balance	$	3,049		$	1,920
Accumulated amortization		(2,014	)		(1,634	)
Contract assets, net	$	1,035		$	286

Condensed Consolidated Balance Sheets (Parenthetical) - $ / shares shares in Thousands	Sep. 30, 2024	Dec. 31, 2023
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	137,500	137,500
Class A
Common stock, shares authorized	12,500	12,500
Common stock, shares issued	4,661	4,661
Common stock, shares outstanding	4,661	4,661
Class B
Common stock, shares authorized	125,000	125,000
Common stock, shares issued	39,021	38,661
Common stock, shares outstanding	39,021	38,661
Restricted stock, shares outstanding	365	720

Leases - Schedule of Future Payments Under Operating and Finance Lease Liabilities (Detail) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Operating Leases Future Minimum Payments Due [Abstract]
2024	$ 141
2025	566
2026	397
2027	380
Gross future operating lease payments	1,484
Less: imputed interest	(148)
Present value of total operating lease liabilities	1,336
Less: current portion of operating lease liabilities	$ (499)	$ (462)
Operating Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]	Other Accrued Liabilities, Current
Total long-term operating lease liabilities	$ 837	$ 1,217
Finance Leases Future Minimum Payments Due [Abstract]
2024	115
2025	421
Gross future finance lease payments	536
Less: imputed interest	(115)
Present value of total finance lease liabilities	421
Less: current portion of finance lease liabilities	$ (251)
Finance Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]	Other Accrued Liabilities, Current
Total long-term finance lease liabilities	$ 170

Condensed Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Revenue	$ 12,553	$ 12,778	$ 36,200	$ 37,516
Expenses:
Service costs	$ 4,224	$ 5,057	$ 12,790	$ 15,899
Type of Cost, Good or Service [Extensible List]	Service Costs	Service Costs	Service Costs	Service Costs
Sales and marketing	$ 3,224	$ 2,319	$ 8,753	$ 8,920
Product development	3,106	3,942	9,573	12,202
General and administrative	2,673	2,249	7,492	7,412
Amortization of intangible assets from acquisitions	151	531	452	1,593
Acquisition and disposition related costs				12
Total operating expenses	13,378	14,098	39,060	46,038
Loss from operations	(825)	(1,320)	(2,860)	(8,522)
Interest income (expense) and other, net	19	(218)	(90)	(192)
Loss before provision for income taxes	(806)	(1,538)	(2,950)	(8,714)
Income tax expense	25	9	87	53
Net loss applicable to common stockholders	$ (831)	$ (1,547)	$ (3,037)	$ (8,767)
Basic net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Diluted net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Class A
Expenses:
Net loss applicable to common stockholders	$ (90)	$ (169)	$ (328)	$ (960)
Basic net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Diluted net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Shares used to calculate basic net loss per share applicable to common stockholders:
Shares used to calculate basic net loss per share applicable to common stockholders	4,661	4,661	4,661	4,661
Shares used to calculate diluted net loss per share applicable to common stockholders:
Shares used to calculate diluted net loss per share applicable to common stockholders	4,661	4,661	4,661	4,661
Class B
Expenses:
Net loss applicable to common stockholders	$ (741)	$ (1,378)	$ (2,709)	$ (7,807)
Basic net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Diluted net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Shares used to calculate basic net loss per share applicable to common stockholders:
Shares used to calculate basic net loss per share applicable to common stockholders	38,539	38,103	38,445	37,927
Shares used to calculate diluted net loss per share applicable to common stockholders:
Shares used to calculate diluted net loss per share applicable to common stockholders	43,200	42,764	43,106	42,588

Net Loss Per Share - Computation of Net Loss Per Share Basic and Diluted (Detail) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Numerator:
Net loss applicable to common stockholders	$ (831)	$ (1,547)	$ (3,037)	$ (8,767)
Denominator:
Basic net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Diluted net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Class A
Numerator:
Net loss applicable to common stockholders	$ (90)	$ (169)	$ (328)	$ (960)
Diluted net loss applicable to common stockholders	$ (90)	$ (169)	$ (328)	$ (960)
Denominator:
Weighted average number of shares outstanding - basic	4,661	4,661	4,661	4,661
Weighted average number of shares outstanding - diluted	4,661	4,661	4,661	4,661
Basic net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Diluted net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Class B
Numerator:
Net loss applicable to common stockholders	$ (741)	$ (1,378)	$ (2,709)	$ (7,807)
Reallocation of net loss for Class A to Class B shares	(90)	(169)	(328)	(960)
Diluted net loss applicable to common stockholders	$ (831)	$ (1,547)	$ (3,037)	$ (8,767)
Denominator:
Weighted average number of shares outstanding - basic	38,539	38,103	38,445	37,927
Conversion of Class A to B common shares outstanding	4,661	4,661	4,661	4,661
Weighted average number of shares outstanding - diluted	43,200	42,764	43,106	42,588
Basic net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Diluted net loss per Class A and Class B share applicable to common stockholders	$ (0.02)	$ (0.04)	$ (0.07)	$ (0.21)
Anti-dilutive shares	6,316	4,317	5,621	4,402

Support Services Fee (Tables)

9 Months Ended

Sep. 30, 2024

Support Service Fees [Abstract]

Components of Related Party Support Services Fees

The components of related party support services fees in the Condensed Consolidated Statements of Operations are as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(In Thousands)	2024		2023		2024		2023
Components of related party support services fee recovery
Service costs	$	29	$	268	$	101	$	1,007
Sales and marketing		—		2		—		89
Product development		—		34		—		159
General and administrative		22		21		82		121
Total	$	51	$	325	$	183	$	1,376

Segment Reporting and Geographic Information - Additional Information (Detail) - Segment	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Segment Reporting [Abstract]
Number of operating segments	1	1	1	1

Leases - Schedule of Lease Cost Recognized in Condensed Consolidated Statement of Operations and Other Lease Information (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Leases [Abstract]
Operating lease cost	$ 144	$ 155	$ 431	$ 798
Finance lease cost
Amortization of right-of-use assets		66		134
Interest on lease liabilities	17	27	58	65
Variable and short-term lease cost	5	44	14	182
Total operating lease cost	$ 166	$ 292	$ 503	$ 1,179
Other information:
Weighted-average remaining lease term - operating leases	2 years 9 months 18 days	3 years 9 months 18 days	2 years 9 months 18 days	3 years 9 months 18 days
Weighted-average remaining lease term - finance leases	1 year 2 months 12 days	2 years 2 months 12 days	1 year 2 months 12 days	2 years 2 months 12 days
Weighted-average discount rate - operating leases	6.90%	6.60%	6.90%	6.60%
Weighted-average discount rate - finance leases	14.10%	14.10%	14.10%	14.10%
Cash paid for operating leases	$ 145	$ 162	$ 421	$ 1,573
Cash paid for finance leases	$ 115	$ 97	$ 344	$ 163

Document and Entity Information - shares	9 Months Ended
Document and Entity Information - shares	Sep. 30, 2024	Oct. 25, 2024
Document Information [Line Items]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Sep. 30, 2024
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q3
Trading Symbol	MCHX
Entity Registrant Name	Marchex, Inc.
Entity Central Index Key	0001224133
Current Fiscal Year End Date	--12-31
Entity Filer Category	Non-accelerated Filer
Entity Small Business	true
Entity Emerging Growth Company	false
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Title of 12(b) Security	Class B Common Stock, $0.01 par value per share
Security Exchange Name	NASDAQ
Entity Shell Company	false
Entity File Number	000-50658
Entity Tax Identification Number	35-2194038
Entity Address, Address Line One	1200 5th Ave
Entity Address, Address Line Two	Suite 1300
Entity Address, City or Town	Seattle
Entity Address, State or Province	WA
Entity Address, Postal Zip Code	98101
City Area Code	206
Local Phone Number	331-3300
Entity Incorporation, State or Country Code	DE
Document Quarterly Report	true
Document Transition Report	false
Class A
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		4,660,927
Class B
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		39,021,418

Support Service Fees

9 Months Ended

Sep. 30, 2024

Support Service Fees [Abstract]

Support Service Fees

12: Support Services Fee

In October 2020, the Company sold certain assets related to its Local Leads Platform, Call Marketplace and other assets not related to core conversational analytics. The purchaser was a related party controlled by a shareholder and officers of the Company. In connection with the closing, the Company also entered into an administrative support services agreement with the related party purchaser pursuant to which the Company was to provide services to the related party purchaser for a support services fee. The support services fees are included in the Condensed Consolidated Statements of Operations, net of the related expenses, within Service costs, Sales and marketing, Product development, and General and administrative. As of September 30, 2024 and December 31, 2023, the net amount due from the purchaser of $0.1 million and $0.4 million, respectively, is included in the Condensed Consolidated Balance Sheets within Prepaid expenses and other current assets.

The components of related party support services fees in the Condensed Consolidated Statements of Operations are as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(In Thousands)	2024		2023		2024		2023
Components of related party support services fee recovery
Service costs	$	29	$	268	$	101	$	1,007
Sales and marketing		—		2		—		89
Product development		—		34		—		159
General and administrative		22		21		82		121
Total	$	51	$	325	$	183	$	1,376

Property and Equipment

9 Months Ended

Sep. 30, 2024

Property, Plant and Equipment [Abstract]

Property and Equipment

Note 8: Property and Equipment

Property and equipment consisted of the following:


	September 30,			December 31,
(In Thousands)	2024			2023
Computer and other related equipment	$	1,131		$	1,012
Purchased and internally developed software		3,276			2,699
Furniture and fixtures		262			260
Construction in progress		25			25
	$	4,694		$	3,996
Less: accumulated depreciation and amortization		(2,627	)		(1,598	)
Property and equipment, net	$	2,067		$	2,398

Depreciation and amortization expense related to property and equipment was as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
(In Thousands)	2024		2023		2024		2023
Depreciation and amortization expense	$	411	$	803	$	1,029	$	1,500

Segment Reporting and Geographic Information (Tables)

9 Months Ended

Sep. 30, 2024

Segment Reporting [Abstract]

Revenues by Geographic Region

Revenues by geographic region are as follows:


	Three Months Ended September 30,						Nine Months Ended September 30,
(In Percentages)	2024			2023			2024			2023
United States		99	%		99	%		99	%		99	%
Canada and other countries		1	%		1	%		1	%		1	%
Total		100	%		100	%		100	%		100	%

Identifiable Intangible Assets from Acquisitions - Summary of Amortization of Intangibles from Acquisitions (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Acquired Finite-Lived Intangible Assets [Line Items]
Amortization of intangible assets from acquisitions	$ 151	$ 531	$ 452	$ 1,593
Service Costs
Acquired Finite-Lived Intangible Assets [Line Items]
Amortization of intangible assets from acquisitions	117	117	351	351
Sales and Marketing
Acquired Finite-Lived Intangible Assets [Line Items]
Amortization of intangible assets from acquisitions	$ 34	$ 414	$ 101	$ 1,242

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended
Pay vs Performance Disclosure - USD ($) $ in Thousands	Sep. 30, 2024	Jun. 30, 2024	Mar. 31, 2024	Sep. 30, 2023	Jun. 30, 2023	Mar. 31, 2023
Pay vs Performance Disclosure
Net Income (Loss)	$ (831)	$ (756)	$ (1,450)	$ (1,547)	$ (2,744)	$ (4,476)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 250
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-Name Accounting Standards Codification
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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Reference 13: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Property and Equipment - Schedule of Depreciation and Amortization Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Property, Plant and Equipment [Abstract]
Depreciation and amortization expense	$ 411	$ 803	$ 1,029	$ 1,500

Support Service Fees - Additional Information (Detail) - Prepaid Expenses and Other Current Assets - Administrative Support Services Agreement - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Support Service Fees [Line Items]
Other Receivables	$ 0.1	$ 0.4
Other Receivable, after Allowance for Credit Loss, Related Party [Extensible Enumeration]	Related Party [Member]	Related Party [Member]

Stockholders' Equity - Summary of Stock Option Activity (Detail) - $ / shares shares in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2024	Dec. 31, 2023
Share-Based Payment Arrangement [Abstract]
Number of options, Beginning Balance	5,395
Options granted, Shares	1,730
Options forfeited, Shares	(164)
Options expired, Shares	(161)
Number of options, Ending Balance	6,800	5,395
Weighted average exercise price of options, Beginning Balance	$ 2.21
Options granted, Weighted average exercise price of options	1.58
Options forfeited, Weighted average exercise price of options	1.65
Options expired, Weighted average exercise price of options	7.36
Weighted average exercise price of options, Ending Balance	$ 1.93	$ 2.21
Weighted average remaining contractual term, End of the period	8 years	7 years 4 months 20 days

Revenue Recognition - Additional Information (Detail)	9 Months Ended
Revenue Recognition - Additional Information (Detail)	Sep. 30, 2024
Customer Relationships
Disaggregation Of Revenue [Line Items]
Estimated life	24 months

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Revenue Recognition - Summary of Net Accounts Receivable, Including Unbilled Accounts Receivable (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Receivables [Abstract]
Billed	$ 6,221	$ 6,102
Unbilled	1,636	1,523
Allowance for expected credit losses	(97)	(231)
Accounts receivable, net	$ 7,760	$ 7,394

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Current assets:
Cash and cash equivalents	$ 12,078	$ 14,607
Accounts receivable, net	7,760	7,394
Prepaid expenses and other current assets	1,971	1,805
Total current assets	21,809	23,806
Property and equipment, net	2,067	2,398
Other assets, net	1,213	1,482
Right-of-use lease assets	1,277	1,631
Goodwill	17,558	17,558
Intangible assets from acquisitions, net	151	602
Total assets	44,075	47,477
Current liabilities:
Accounts payable	1,200	1,533
Accrued benefits and payroll	2,641	3,294
Other accrued expenses and current liabilities	3,465	3,217
Deferred revenue and deposits	859	1,214
Operating lease liability, current	499	462
Total current liabilities	8,664	9,720
Deferred tax liabilities	289	249
Finance lease liability, non-current	170	421
Operating lease liability, non-current	837	1,217
Total liabilities	9,960	11,607
Commitments and contingencies - See Note 10
Stockholders’ equity:
Additional paid-in capital	357,944	356,666
Accumulated deficit	(324,268)	(321,231)
Total stockholders’ equity	34,115	35,870
Total liabilities and stockholders’ equity	44,075	47,477
Class A
Stockholders’ equity:
Common stock	49	49
Class B
Stockholders’ equity:
Common stock	$ 390	$ 386

Stockholders' Equity - Stock-based Compensation Expense by Operating Expense (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	$ 411	$ 407	$ 1,281	$ 1,907
Service Costs
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	8		14
Sales and Marketing
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	41	89	217	580
Product Development
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	13	(39)	35	94
General and Administrative
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	$ 349	$ 357	$ 1,015	$ 1,233

Segment Reporting and Geographic Information - Schedules of Revenues by Geographic Region (Detail) - Geographic Concentration Risk - Revenue	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Segment Reporting Information
Revenues by geographic region	100.00%	100.00%	100.00%	100.00%
United States
Segment Reporting Information
Revenues by geographic region	99.00%	99.00%	99.00%	99.00%
Canada and Other Countries
Segment Reporting Information
Revenues by geographic region	1.00%	1.00%	1.00%	1.00%

Stockholders' Equity - Summary Restricted Stock Award and Restricted Stock Units Activity (Detail) - Restricted Stock shares in Thousands	9 Months Ended
	Sep. 30, 2024 $ / shares shares
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unvested Shares, Beginning Balance \| shares	782
Vested, Shares \| shares	(358)
Forfeited, Shares \| shares	(15)
Unvested Shares, Ending Balance \| shares	409
Weighted average grant date fair value, Beginning Balance \| $ / shares	$ 1.94
Vested, Weighted average grant date fair value \| $ / shares	1.96
Forfeited, Weighted average grant date fair value \| $ / shares	1.46
Weighted average grant date fair value, Ending Balance \| $ / shares	$ 2.04

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

+ Details

Fair Value of Financial Instruments

9 Months Ended

Sep. 30, 2024

Fair Value Disclosures [Abstract]

Fair Value of Financial Instruments

5: Fair Value of Financial Instruments

The Company had the following financial instruments as of September 30, 2024 and December 31, 2023: cash and cash equivalents, accounts receivable, accounts payable, and accrued liabilities. The carrying value of these financial instruments approximates their fair value based on the liquidity of these financial instruments and their short-term nature. Further, these financial instruments are considered at Level 1 fair value with observable inputs that reflect quoted prices for identical assets or liabilities in active markets.

The following table provides information about the fair value of our cash and cash equivalents balance:


	September 30,		December 31,
(In Thousands)	2024		2023
Level 1 assets:
Cash	$	6,939	$	9,510
Money market funds		5,139		5,097
Total cash and cash equivalents	$	12,078	$	14,607

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
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-Section 55
-Paragraph 107
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org/1943274/2147482106/820-10-50-6A

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
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Reference 11: http://www.xbrl.org/2003/role/disclosureRef
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Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 940
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-Section 50
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147478119/940-820-50-1

+ Details

Commitments, Contingencies, and Taxes - Future Minimum Payments on Other Contractual Obligations (Detail) $ in Thousands	Sep. 30, 2024 USD ($)
Contractual Obligation, Fiscal Year Maturity Schedule [Abstract]
Other contractual obligations 2024	$ 1,155
Other contractual obligations 2025	6,283
Other contractual obligations 2026	3,803
Other contractual obligations 2027	1,111
Other contractual obligations 2028 and thereafter	0
Other contractual obligations, Total minimum payments	$ 12,352

Support Service Fees - Components of Related Party Support Services Fees (Detail) - Related Party [Member] - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Support Service Fees [Line Items]
Support services fees	$ 51	$ 325	$ 183	$ 1,376
Service Costs
Support Service Fees [Line Items]
Support services fees	29	268	101	1,007
Sales and Marketing
Support Service Fees [Line Items]
Support services fees		2		89
Product Development
Support Service Fees [Line Items]
Support services fees		34		159
General and Administrative
Support Service Fees [Line Items]
Support services fees	$ 22	$ 21	$ 82	$ 121

Stockholders' Equity (Tables)

9 Months Ended

Sep. 30, 2024

Share-Based Payment Arrangement [Abstract]

Stock-based Compensation Expense Included in Operating Expense

Stock-based compensation expense was included in the following operating expense categories for the periods presented below:


	Three Months Ended September 30,					Nine Months Ended September 30,
(In Thousands)	2024		2023			2024		2023
Service costs	$	8	$	—		$	14	$	—
Sales and marketing		41		89			217		580
Product development		13		(39	)		35		94
General and administrative		349		357			1,015		1,233
Total stock-based compensation	$	411	$	407		$	1,281	$	1,907

Assumptions to Estimate Fair Value for Stock Options at Grant Date

The following weighted average assumptions were used in determining the fair value of time-vested stock option grants for the periods presented:


	Three Months Ended September 30,		Nine Months Ended September 30,
	2024	2023	2024	2023
Expected life (in years)	4.00 - 6.25	4.00 - 6.25	4.00 - 6.25	4.00 - 6.25
Risk-free interest rate	3.93% - 4.08%	4.61% - 4.70%	3.93% - 4.43%	3.58% - 4.70%
Expected volatility	57% - 59%	56% - 64%	57% - 64%	53% - 64%

Summary of Stock Option Activity

Stock option activity during the nine months ended September 30, 2024 is summarized as follows:


	Options (in thousands)			Weighted average exercise price of options		Weighted average remaining contractual term (in years)
Balance at December 31, 2023		5,395		$	2.21		7.39
Options granted		1,730			1.58
Options forfeited		(164	)		1.65
Options expired		(161	)		7.36
Options exercised		—
Balance at September 30, 2024		6,800		$	1.93		8.00

Summary of Restricted Stock Award and Restricted Stock Units

Restricted stock award and restricted stock unit activity during the nine months ended September 30, 2024 is summarized as follows:


	Shares/ Units (In Thousands)			Weighted Average Grant Date Fair Value
Unvested at December 31, 2023		782		$	1.94
Granted		—			—
Vested		(358	)		1.96
Forfeited		(15	)		1.46
Unvested at September 30, 2024		409		$	2.04

Concentrations - Additional Information (Detail)	Sep. 30, 2024 Entity
Risks and Uncertainties [Abstract]
Number of financial institutions	2
Concentration risk, threshold percentage	10.00%

Concentrations - Schedules of Consolidated Revenue and Outstanding Receivable (Detail) - Customer Concentration Risk	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Customer A \| Accounts Receivable
Concentration Risk [Line Items]
Revenues by geographic region			19.00%		21.00%
Customer A \| Revenue
Concentration Risk [Line Items]
Revenues by geographic region	9.00%	12.00%	10.00%	11.00%
Independent dealer network A \| Accounts Receivable
Concentration Risk [Line Items]
Revenues by geographic region			13.00%		16.00%

Insider Trading Arrangements	3 Months Ended
Insider Trading Arrangements	Sep. 30, 2024
Trading Arrangements, by Individual
Material Terms of Trading Arrangement	Securities Trading Plans of Directors and Executive Officers During the three months ended September 30, 2024, no directors or officers of the Company, as defined in Rule 16a-1(f), have adopted and/or terminated a “Rule 10b5-1 trading arrangement” or a “non-Rule 10b5-1 trading arrangement,” each as defined in Regulation S-K Item 408.
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Fair Value of Financial Instruments (Tables)

9 Months Ended

Sep. 30, 2024

Fair Value Disclosures [Abstract]

Fair Value of Cash and Cash Equivalents

The following table provides information about the fair value of our cash and cash equivalents balance:


	September 30,		December 31,
(In Thousands)	2024		2023
Level 1 assets:
Cash	$	6,939	$	9,510
Money market funds		5,139		5,097
Total cash and cash equivalents	$	12,078	$	14,607

Identifiable Intangible Assets from Acquisitions

9 Months Ended

Sep. 30, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Identifiable Intangible Assets from Acquisitions

Note 11: Identifiable Intangible Assets from Acquisitions

Identifiable intangible assets from acquisitions consisted of the following:


	As of September 30, 2024
(In Thousands)	Gross Carrying Amount		Accumulated Amortization			Impairment			Net Carrying Amount
Customer relationships	$	13,018	$	(9,588	)	$	(3,430	)	$	—
Technologies		9,369		(8,190	)		(1,062	)		117
Non-compete agreements		3,409		(3,030	)		(346	)		34
Trade names		734		(613	)		(121	)		—
Total identifiable intangible assets from acquisitions	$	26,530	$	(21,421	)	$	(4,959	)	$	151


	As of December 31, 2023
(In Thousands)	Gross Carrying Amount		Accumulated Amortization			Impairment			Net Carrying Amount
Customer relationships	$	13,018	$	(9,588	)	$	(3,430	)	$	—
Technologies		9,369		(7,839	)		(1,062	)		468
Non-compete agreements		3,409		(2,929	)		(346	)		134
Trade names		734		(613	)		(121	)		—
Total identifiable intangible assets from acquisitions	$	26,530	$	(20,969	)	$	(4,959	)	$	602

Intangible assets from acquisitions represent customer relationships, acquired technology, non-competition agreements, and trade names. These assets are determined to have definite lives and are amortized on a straight-line basis over the estimated period over which we expect to realize economic value related to the intangible asset. The amortization periods range from one to five years. Based upon the amount of acquired identifiable intangible assets subject to amortization as of September 30, 2024, the remaining net identifiable intangible assets will be fully amortized at the end of fiscal year 2024.


	Three Months Ended September 30,				Nine Months Ended September 30,
(In Thousands)	2024		2023		2024		2023
Components of amortization of intangibles from acquisitions:
Service costs	$	117	$	117	$	351	$	351
Sales and marketing		34		414		101		1,242
Total	$	151	$	531	$	452	$	1,593

Leases (Tables)

9 Months Ended

Sep. 30, 2024

Leases [Abstract]

Schedule of Lease Cost Recognized in Condensed Consolidated Statement of Operations and Other Lease Information

Lease cost recognized in the Condensed Consolidated Statements of Operations and other lease information is summarized as follows:


	Three Months Ended September 30,						Nine Months Ended September 30,
(In Thousands)	2024			2023			2024		2023
Operating lease cost	$	144		$	155		$	431	$	798
Finance lease cost:
Amortization of right-of-use assets		—			66			—		134
Interest on lease liabilities		17			27			58		65
Variable and short-term lease cost		5			44			14		182
Total lease cost	$	166		$	292		$	503	$	1,179
Other information:
Weighted-average remaining lease term - operating leases		2.8			3.8
Weighted-average remaining lease term - finance leases		1.2			2.2
Weighted-average discount rate - operating leases		6.9	%		6.6	%
Weighted-average discount rate - finance leases		14.1	%		14.1	%
Cash paid for operating leases	$	145		$	162		$	421	$	1,573
Cash paid for finance leases	$	115		$	97		$	344	$	163

Schedule of Future Payments Under Operating and Finance Lease Liabilities

As of September 30, 2024, the Company’s future payments under operating and finance lease liabilities were as follows:


(In Thousands)	Operating Leases			Finance Leases
2024	$	141		$	115
2025		566			421
2026		397			—
2027		380			—
2028 and thereafter		—			—
Gross future lease payments		1,484			536
Less: imputed interest		(148	)		(115	)
Present value of total lease liabilities		1,336			421
Less: current portion of lease liabilities		(499	)		(251	)
Total long-term lease liabilities	$	837		$	170

Condensed Consolidated Statements of Stockholders' Equity - USD ($) shares in Thousands, $ in Thousands	Total	Class A	Class B	Common Stock Class A	Common Stock Class B	Additional Paid-in Capital	Accumulated Deficit
Beginning Balance at Dec. 31, 2022	$ 44,112			$ 49	$ 385	$ 354,999	$ (311,321)
Beginning Balance (in shares) at Dec. 31, 2022				4,661	38,497
Issuance of common stock upon exercise of options, issuance and vesting of restricted stock and under employee stock purchase plan, net	12				$ 3	9
Issuance of common stock upon exercise of options, issuance and vesting of restricted stock and under employee stock purchase plan, net (in shares)					282
Retirements of treasury stock	(1)				$ (1)
Retirements of treasury stock (in shares)					(105)
Stock-based compensation from options and restricted stock, net of forfeitures	799					799
Net loss	(4,476)						(4,476)
Ending Balance at Mar. 31, 2023	40,446			$ 49	$ 387	355,807	(315,797)
Ending Balance (in shares) at Mar. 31, 2023				4,661	38,674
Issuance of common stock upon exercise of options, issuance and vesting of restricted stock and under employee stock purchase plan, net	7					7
Issuance of common stock upon exercise of options, issuance and vesting of restricted stock and under employee stock purchase plan, net (in shares)					22
Stock-based compensation from options and restricted stock, net of forfeitures	701					701
Net loss	(2,744)						(2,744)
Ending Balance at Jun. 30, 2023	38,410			$ 49	$ 387	356,515	(318,541)
Ending Balance (in shares) at Jun. 30, 2023				4,661	38,696
Issuance of common stock upon exercise of options, issuance and vesting of restricted stock and under employee stock purchase plan, net	5				$ 1	4
Issuance of common stock upon exercise of options, issuance and vesting of restricted stock and under employee stock purchase plan, net (in shares)					88
Retirements of treasury stock	(1)				$ (1)
Retirements of treasury stock (in shares)					(129)
Stock-based compensation from options and restricted stock, net of forfeitures	407					407
Net loss	(1,547)						(1,547)
Ending Balance at Sep. 30, 2023	37,274			$ 49	$ 387	356,926	(320,088)
Ending Balance (in shares) at Sep. 30, 2023				4,661	38,655
Beginning Balance at Dec. 31, 2023	35,870			$ 49	$ 386	356,666	(321,231)
Beginning Balance (in shares) at Dec. 31, 2023		4,661	38,661	4,661	38,661
Stock-based compensation from options and restricted stock, net of forfeitures	433					433
Issuance of Class B common stock in connection with prior deferred issuance from acquisition					$ 3	(3)
Issuance of Class B common stock in connection with prior deferred issuance from acquisition (in shares)					356
Net loss	(1,450)						(1,450)
Ending Balance at Mar. 31, 2024	34,853			$ 49	$ 389	357,096	(322,681)
Ending Balance (in shares) at Mar. 31, 2024				4,661	39,017
Stock-based compensation from options and restricted stock, net of forfeitures	437					437
Issuance of common stock upon vesting of restricted stock, (in shares)					4
Net loss	(756)						(756)
Ending Balance at Jun. 30, 2024	34,534			$ 49	$ 389	357,533	(323,437)
Ending Balance (in shares) at Jun. 30, 2024				4,661	39,021
Stock-based compensation from options and restricted stock, net of forfeitures	411					411
Class B common stock issuance correction from prior deferred issuance from acquisition	1				$ 1
Net loss	(831)						(831)
Ending Balance at Sep. 30, 2024	$ 34,115			$ 49	$ 390	$ 357,944	$ (324,268)
Ending Balance (in shares) at Sep. 30, 2024		4,661	39,021	4,661	39,021

Revenue Recognition

9 Months Ended

Sep. 30, 2024

Revenue from Contract with Customer [Abstract]

Revenue Recognition

Note 2: Revenue Recognition


	September 30,			December 31,
(In Thousands)	2024			2023
Accounts receivable:
Billed	$	6,221		$	6,102
Unbilled		1,636			1,523
Allowance for expected credit losses		(97	)		(231	)
Accounts receivable, net	$	7,760		$	7,394


	September 30,		December 31,
(In Thousands)	2024		2023
Deferred revenue and deposits	$	859	$	1,214

Revenue recognized in the period from contract liability at beginning of period	$	1,127


	September 30,			December 31,
(In Thousands)	2024			2023
Contract assets:
Gross balance	$	3,049		$	1,920
Accumulated amortization		(2,014	)		(1,634	)
Contract assets, net	$	1,035		$	286

- Definition

The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 9
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-9

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Leases

9 Months Ended

Sep. 30, 2024

Leases [Abstract]

Leases

Note 9: Leases

The Company has operating leases for its corporate office headquarters in Seattle, Washington, and office space in Wichita, Kansas. The Company recognizes its operating lease agreements in accordance with ASC 842 and recognizes rent expense on a straight-line basis over the lease term with any lease incentives amortized as a reduction of rent expense over the lease term. Assets under operating leases are included in Right-of-use lease assets, and the related liabilities are included in Operating lease liability, current and Operating lease liability, non-current on the Condensed Consolidated Balance Sheets.

Assets under finance leases, which primarily represent computer equipment, are subject to a rental agreement for a third-party's utilization of this equipment; however, we retain our primary obligation under the original financing terms. Therefore, the Company does not have a right-of-use asset, but it does carry the lease liability related to this financed equipment, on the Condensed Consolidated Balance Sheets. The present value of the rent receivable from the rental agreement is included in Other assets, net, and the related lease liability is included in Other accrued expenses and current liabilities and Finance lease liability, non-current on the Condensed Consolidated Balance Sheets.

Lease cost recognized in the Condensed Consolidated Statements of Operations and other lease information is summarized as follows:


	Three Months Ended September 30,						Nine Months Ended September 30,
(In Thousands)	2024			2023			2024		2023
Operating lease cost	$	144		$	155		$	431	$	798
Finance lease cost:
Amortization of right-of-use assets		—			66			—		134
Interest on lease liabilities		17			27			58		65
Variable and short-term lease cost		5			44			14		182
Total lease cost	$	166		$	292		$	503	$	1,179
Other information:
Weighted-average remaining lease term - operating leases		2.8			3.8
Weighted-average remaining lease term - finance leases		1.2			2.2
Weighted-average discount rate - operating leases		6.9	%		6.6	%
Weighted-average discount rate - finance leases		14.1	%		14.1	%
Cash paid for operating leases	$	145		$	162		$	421	$	1,573
Cash paid for finance leases	$	115		$	97		$	344	$	163

As of September 30, 2024, the Company’s future payments under operating and finance lease liabilities were as follows:


(In Thousands)	Operating Leases			Finance Leases
2024	$	141		$	115
2025		566			421
2026		397			—
2027		380			—
2028 and thereafter		—			—
Gross future lease payments		1,484			536
Less: imputed interest		(148	)		(115	)
Present value of total lease liabilities		1,336			421
Less: current portion of lease liabilities		(499	)		(251	)
Total long-term lease liabilities	$	837		$	170

Segment Reporting and Geographic Information

9 Months Ended

Sep. 30, 2024

Segment Reporting [Abstract]

Segment Reporting and Geographic Information

Note 3: Segment Reporting and Geographic Information

Operating segments are revenue-producing components of the enterprise for which separate financial information is produced internally for the Company’s management. For the three and nine months ended September 30, 2024 and 2023, the Company operated in a single segment comprised of its conversational analytics and related solutions.

Long-lived assets by geographical region are based on the location of the legal entity that owns the assets. As of September 30, 2024 and December 31, 2023, no significant long-lived assets were held by entities outside of the United States.

Revenues from customers by geographical areas are tracked on the basis of the location of the customer. The majority of the Company’s revenue and accounts receivable are derived from domestic sales to customers.

Revenues by geographic region are as follows:


	Three Months Ended September 30,						Nine Months Ended September 30,
(In Percentages)	2024			2023			2024			2023
United States		99	%		99	%		99	%		99	%
Canada and other countries		1	%		1	%		1	%		1	%
Total		100	%		100	%		100	%		100	%

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

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+ Details