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Marchex Announces Major Security Enhancement - First Call Analytics Platform To Safely Record Phone Calls
The patent-pending technology automatically detects and redacts spoken credit card numbers. Using voice stream pattern recognition and machine learning algorithms, the technology redacts consumer credit card information while the call recording is being processed within Marchex’s secure datacenter.
Consumers provide payment information over the phone to many types of
businesses, including travel, real estate, financial services, cable
television, home services and retail. “Our reservation process requires
a credit card, and it is critical that our customer’s financial
information is secure and confidential,” said
The new technology is part of Marchex’s Secure Call Analytics feature set, which includes industry-leading security features for enterprises that choose to record phone calls:
- Automatic encryption of call recordings, with configurable data retention rules
- Restricted data access with role-based permissions
- Caller opt-out of call recording
- Read-only call recordings within Marchex’s web interface
For businesses that choose not to record phone calls, Marchex Call DNA provides conversational analytics without recording phone calls. This enables enterprises to understand operational performance at call centers or individual locations automatically and in real-time without any recorded audio.
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Trevor Caldwell, 206-331-3600