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Marchex Launches Marchex Anywhere, Making Conversation Intelligence Available to Virtually Any Business
New Hub Expands Access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence Products
Using Marchex’s AI-powered conversation intelligence services, sales; customer engagement; and marketing teams can:
- Determine intent and outcome for all incoming calls in near real-time so sellers can focus on the conversations that matter most
- Empower and inform sellers to take the right actions in the moments that matter
- Deploy seller/agent performance analysis into their existing platforms to better train sales and customer engagement teams
- Empower sales teams to receive near real‐time alerts when a caller showing high intent doesn’t buy, so the opportunity can be saved
- Acquire highly accurate voice conversation transcripts at a fraction of the cost of other providers
- Use best-in-class redaction capabilities to shield sensitive information within transcripts
“Marchex Anywhere brings our market-leading conversation intelligence services to a rapidly expanding universe of businesses looking to enhance their existing sales, customer engagement, marketing and communication platforms with the power of actionable insights from customer conversations,” said
Marchex Anywhere offers two types of integrations, Communication Platform Integrations and Zero Code Integrations, that together dramatically expand the number of companies that can employ
Communication Platform Integrations
Marchex Communication Platform Integrations provide a powerful and flexible level of integration for businesses that use CPaaS, UCaaS and CCaaS cloud-based communication platforms. These integrations enable businesses to use
- S3 (Amazon Simple Storage Service) or SFTP integrations with most other UCaaS providers
Zero Code Integrations
Marchex Zero Code Integrations provide easy-to-setup direct data integrations that enhance sales, customer engagement and marketing platforms, such as Salesforce Sales Cloud, chat systems, Google Marketing Platform and Adobe Experience Platform. Zero Code Integrations make it easy to deliver rich conversational data such as buyer intent signals, conversation outcome signals and customer journey insights associated with placing a phone call to these platforms.
New Zero Code Integrations recently added to the Marchex Anywhere hub include:
Marchexintegration for VinSolutions Connect CRM, a leading automotive dealer CRM platform
- Integromat, an integration platform that connects Marchex Sonar to more than 1,000 apps to automate a business’s entire customer research process
Available Marchex Anywhere integrations can be found in the Marchex Anywhere hub at www.marchex.com/integrations.
Marchex’s award-winning conversation intelligence platform, featuring AI-powered sales engagement and marketing solutions, helps businesses turn strategic insights into the actions that drive their most valued sales outcomes. Our multichannel voice and text capabilities enable sales and marketing teams to deliver the buying experiences that today’s customers expect.