Marchex Launches New MIND Innovation Lab and Hires Chief AI Scientist
Dr. Zhong has an 18-year track record of intensive research and
development experience in both academic research and industrial
innovation in fields of data science, applied mathematics, machine
learning, data mining, NLP and more. In addition, Dr. Zhong has
published more than 20 scientific articles and conference proceedings
for his original research and patented innovations. Prior to joining
“Marchex has an exciting AI platform with a strong team of data
scientists and applied researchers, and I'm thrilled to be a part of the
next evolution,” said Zhong. “In an era of digital transformation, I
believe
AI adoption is gaining momentum and is impacting the way companies
interact with their customers. IDC estimates worldwide spending on
cognitive and artificial intelligence systems will reach
As
-
Enhance Marchex’s industry-leading speech analytics technology:
Marchex’s AI-powered speech
analytics solution employs machine learning to capture
actionable insights from phone calls and texts that help brands
improve customer experience and operations, measure the effectiveness
of customer engagements, and boost sales. To date, more than 140
million calls and over 500 million minutes have been analyzed by
Marchex’s speech analytics technology. Years of deep learning from
this proprietary phone call data has enabled
Marchex to reach industry-leading accuracy levels in voice-to-text transcription. -
Invest in top talent:
Marchex continues to invest heavily in recruiting and retaining top talent with deep expertise in speech technology and NLP, including several with Ph.D. degrees in related fields. Since the first half of 2018,Marchex has more than doubled its data science team. -
Incubate new technology: With several Fortune 500 companies at
the forefront of using
Marchex speech analytics technology, theMIND Lab is currently piloting new products across many areas of business conversation to enhance the customer journey with highly personalized experiences across different communication channels, including voice and text.
“Companies making the greatest strides in the AI field have the
advantage of massive unique data, which is something we have and
differentiates us as leaders in the business conversation space,” said
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Source:
Marchex, Inc.
Investor Relations
Trevor Caldwell, 206-331-3600
ir@marchex.com
or
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